Originally Posted by get4gopim
But our dealer/SA always saying, "I will inform you once I got the allotment". They are not saying the exact time frame. If we ask more questions then they are saying, "at the time of booking you have signed the maximum waiting period is 8 months". If we know the clear picture where we stands; and also getting at-least weekly updates then that will be great. But now we are in a blind state.
SAs are not responsible for allocating the vehicles or they will not push it hard to get back to us. Only higher peoples (GM/SM/Owner) in dealership they have full rights to allocate it. IMHO, we should not rely on SA's answer.
Here is the step by step guide to have the issues addressed by ford md helpdesk
1 first you have reaches dealer not happy with his reply or dealer seems to be playing with your booking, you spoke to customer care or chat support or emailed customer care and that is of no use so you wrote to write2md
2 the reply from from ford md helpdesk looks like another robotic message but check the subject line and note down the reference number and name of the person replied to your mail (can be found in the email signature panel area )
3 now dial 1800 425 2500 listen to the option carefully select option 2
4 explain your issue politely and convey the message clearly, shouting and using abusive terms wont give you any fix
5 made them give a call back or ask them to put dealer in conf call if ford blames dealer and dealer blames ford and this way it will worked out for you
Thats how i regularly followed up and have my issues addressed
If you love that girl you do follow and propose her till she accepts or rejects , similarly if you love to own a Ecosport just booking alone wont help a regular follow up with both dealer and ford is required to have your car delivered on time
If dealer asks you to wait for 8 months, reply to him stating that when i booked total booking thru-out india was 10000 and till date ford delivered 12000 + cars but my car was not been delivered now you will find him
you know how to go further