Originally Posted by Tornado
I criticized TASS because I have taken it for granted that they must have QC ed the glass fitting work for leakage.
and must not have delivered the car without proper drying up of all the adhesive s.And mukul must not have compelled them to deliver the car without giving them time to complete the work& necessary checks.Also I took it for granted that they must have wiped and dried all the water which was logged prior to fitting the work, if at all any at the time of delivery.
Anyways , mukul's car hasn't suffered a dangerous problem , and it can be rectified also.But they should not have used a storme owner as a guinea pig to test the quality of their work.
Originally Posted by Gurrala74
We understand your pain dealing with the A.S.S and getting your vehicle spoiled, BUT using abusive language will never help anywhere and try and post what kind of issues happened to your storme with some pics, so that the fellow members can try and understand the things and suggest you the best possible solution or contacts
Originally Posted by Gurrala74
Till now Mr.Mukul has neither posted the actual story nor posted any pics, so why you guys are debating to the route cause with some assumptions?? Without knowing anything you have gone to the level of firing a TATA employee just like that
Here is the Story :-
On the 3rd Day after delivery , My Strome was standing on the road side and One of the passing by truck (Tata of course) tire got busted due to overweight. because of Burst force , one flying Stone Hit My Qtr Glass and my heart sank.
I take to Tata Garage within next one hour to replace , but they said they don't have qtr glass and they have to order it . Now the Story Starts from here. 1st Encounter:
As i take out the Strome from the Gate of showroom after taking the delivery, Driver Side door start making huge noise and very next day i taken back to ASS
for making that door keep Quite. they said, they have fit all the doors and all nut and bolt is tight and door will not make noise again. 2nd Encounter : 8 days in Workshop for Qtr glass replacement
Day by Day Event: -
Day 0 : They don't have Qtr glass, they need to order and it will take 4-5 days
Day 4 : Qtr Glass didn't came yet.
Day 8 : ASS
told, Tata send wrong side Qtr Glass and it will take another 3-4 days to come.
Day 12 : ASS
told , please bring the strome. and it will take 2-3 days to repair it.
Day 14: Sorry, Tata again send Wrong side Qtr Glass and it take more 4-5 days to come.
Day 19: Finally they received ,Qtr Glass and now you can can take delivery next day.
Day 20 : ON delivery Day, The bumper got big scratched in workshop. They need one more day to repaint the bumper.
Day 21 : Finally got the SUV with Qtr glass replaced. So after 7-8 Days standing inside Workshop, finally my qtr glass got replaced.
Height Of Patience. 3rd Encounter :-
On 10th Aug, I was going to Bhangar / Sariska though Jaipur Highway . Its started raining , i switched on my wiper leaver in slow mode and to my surprise it not working, and after that i tried 2nd mode (continuous mode) and that is also not working
and i pray to GOD and move to 3rd mode(high Speed) and to my relief , this mode was working and in the entire 700 km journey i was praying , that this mode do not get failed . IN Sariska in notice all 5 doors making huge noise which make all the jungle safari into nightmare.
Total Strome RUN 2000 KM
Very next day, i taken strome to same ASS
and told them about door noise , and window making noise while moving up and down. They advise me for 2nd service and rectify door noise by replacing capture locks. Door is now all right and not making any noises. Wiper combination switch was not available and it take 7 days to come so it was not replaced.
But the entire Interior got dirty with mechanic grease hands be it seat, inside door side cloths or ceiling carpet. all was dirty. I was pissed off and they promise me dry-cleaning. At home, i opened the back door and found that my entire back Carpet was wet
. I immediately call the ASS
adviser and he replied me, " no need to worry it might happened during washing and he will send the Driver to pick up the strome next day".
Forget about driver , Not even got a call from them, asking about the problem.
I decided to take my Strome to Concord Motors , delhi, they are next to my office. I shown the adviser wet floor carpet (back) and asked him to check where is leakage from, He immediately pointed out it might it be coming from Qtr glass gaps and might be the qtr glass is not properly sealed . In evening he called and said, Qtr glass is not properly sealed and they will reseal it again and dry the water from side (below the Qtr Glass) . They cant open the Floor Carpet so i dont what damage the water done to carpet or car Interior.
Finally i got strome back today , let see if seal work this time. For Wiper leave combination switch it take another 4-5 days and it is order and take time to come. Till then i cant take my strome out because if that mode of wiper fail also i cant do anything other then sitting on stationary car
Sorry To Say, But this Qtr Glass thing and water leaking in made my really upset and i want to complained about it to very top level. I dont know how to use twitter.