This incident is not about a website, but about a product from Belkin.
I had purchased the Ultimate series 8 Port Surge protector
from Belkin thru online store. I was using 300Rs local surge protection equipment before that.
I liked the product because of two reason. Lifetime warranty from Belkin and Connected Equipment Warranty (up to 1 lakh). I managed to get it around 2xxx (do not remember exactly) to the mrp of 3xxx/-
Good/Bad or Worse, one fateful night my sony LCD tv stopped as there was a heavy surge. My desktop motherboard started behaving weirdly (it comes on at times and do not work when needed). I gave the TV for repair and then the Motherboard to Intel as the motherboard was under warranty. They checked it and found some part burnt (Warranty on electronic products -Burnt, physical damage not covered unless mentioned). They refused the warranty and then I contacted Belkin.
Initial response was great from their tech support. Gave the Belkin device on Sep 4 in Accel Frontline (Belkin uses their service like Seagate). I got the replacement in 10 days. But, I was interested in CEW mentioned by them. If that was replaced under warranty, i would not have troubled them. Got a reply saying that they needed some days for getting the report.
Waited for a month.
Even after repairing, TV gets switches off after few hours.
Then I stopped getting mails from techsupport even after continuous mails from my side. That made me furious. They do not have a call support for Surge Protectors and the moment you call, they say that 'please write to email@example.com
I started using my favorite tool "Twitter". Their twitter handle hardly used and I sent tweets to their global id. They immediately responded and asked the problem thru Direct Message. Later they said will get back to me ASAP
. Unfortunately, they were not getting any reply from Indian office. I waited for few more days and even Global guys started ignoring my Direct message (DM goes only to them and not seen for all). Then I tweeted publicly & they were prompt as it tarnish their image. They assured again that will get back in 24 hrs. I again called the Customer care number and told my complaint number (which the previous lady gave) and found no update. She told me to forward the mail to techsupport India with his name as subject line (she didnt even give his email id).
I immediately got an Out of office reply from the person I put the name on Subject field
(Normally, you get a Out of office reply if the email id is present). May be he wanted more time.
Next day Mr Singh called from Gurgaon and tried explaining that the person who was handling my case was on leave (Not for 2 1/2 months) and failed in responding etc etc. I even told him that I am on the verge of going to Consumer court. He asked time till 25th Nov. I found him to be a gentleman as he apologized for someone else mistake. He was talking in jovial manner. I too didn't shout at him as he was nice to me.
Yesterday, he called again and said Mr, there is a bad news. Surge was not at fault and you do not get any claim (I do not know whether he was trying to crack a joke. I was not in a mood). When I started talking back, he said 'Oh there was two same names. Let me see the other report. Oh good news. Our device was at fault, you are eligible for the claim'.
I need to purchase the New motherboard (Intel or any compatible) & change the TV main board from Sony and submit the bill and they will refund the money in 4 weeks.
Posted this to tell you guys that if your case is genuine, fight for it and you will get what is due.
As I have laptops, I did not miss my PC much other than the photography post processing (I love using photoshop on a powerful system than a basic laptop) & some backup (4x1TB
Now, in look out for the motherboard(I need an optical out, USB 3.0, SATA 6Gbps) for my 2500K processor.