Thread Starter
#1
Dear Admin and Respected seniors in the forum,
while I was driving my Grand i10 Asta (o) crdi car to work on 22 Oct 16, I encountered a wrong sided biker coming onto me at full speed near Colaba causeway and to avoid collision, I veered left, hitting a pothole and damaging the underside of my car.
I immediately felt it would have done some damage and stopped the car within moving ahead by 8-10 feet to check the underside as my car's ground clearance is low. I could see dark engine oil dripping and since I was in a hurry to report on duty, I took a cab back to my home, gave the keys and car essential documents to my wife, asking her to contact Modi Hyundai Service, Chunabhatti, Mumbai since a previous relative's car was repaired there and proceeded to work.
Meanwhile the service centre guys had sent a tow van and taken the vehicle to their workshop for damage assessment and further processing.On returning, my wife confirmed the above details and showed me a picture she had clicked of the vehicle being towed (-its in attachment).
DAY 2, 23 Oct 16, I went to do the paper work and was expecting the insurance surveyor to be present but I was sent back saying surveyor will come on his own and the Modi Hyundai people will contact us when the survey is done.
Day 3, 24 Oct 16 no communication from them or us.
Day 4, 25 Oct 16, while I was away on work, my wife was called up by service centre and told that damage survey was done by L&T insurance surveyor and that there was Engine Damage involved, which wouldn't be covered by insurance. I was out of station and returned home on 28 Oct 16.
Day 5, 6, 7 - no further communication from us or them.
Day 8, 29 Oct 16, upon going to workshop i found the engine was removed and Floor Supervisor tells me that engine overhaul is to be done and a cost of Rs 40-50 thousand has to be borne by me as insurance will not cover it. I immediately demanded to speak to surveyor as to know what his assessment was, reluctantly they provided me the surveyor's number and he told me that he had done external damage assessment only and that engine problem was not told by Modi Hyundai to the surveyor. I was initially worried about what the heck was happening and requested the surveyor to come over and do a reassessment in my presence, which he declined saying he is proceeding on leave being Diwali.
I asked the reason for engine damage as I had promptly stopped and parked the car with engine shut off immediately after the impact and was sure that engine had not seized while I was with the car. Then I asked him about the towing process followed and showed him the picture that my wife had taken to which he had no explanation.
Today, as I write this, the service centre isn't responding my calls properly and saying that Surveyor will come after one week to reassess the damage and my car will be kept there itself. the other parts have been ordered and yet to arrive it seems, which I think is a load of lies.
I have attached the insurance, towing pic(a bit unclear, taken incidentally taken just by chance by my wife)
I request seniors from TAI to please help me out in regard to this issue as to how should I proceed further?
Also, can the towing process (without lifting the front end of my car) damage the engine? Please help me out guys.![[confused]](https://www.theautomotiveindia.com/forums/images/smilies/Confused.gif "Confused [confused]")
:
while I was driving my Grand i10 Asta (o) crdi car to work on 22 Oct 16, I encountered a wrong sided biker coming onto me at full speed near Colaba causeway and to avoid collision, I veered left, hitting a pothole and damaging the underside of my car.
I immediately felt it would have done some damage and stopped the car within moving ahead by 8-10 feet to check the underside as my car's ground clearance is low. I could see dark engine oil dripping and since I was in a hurry to report on duty, I took a cab back to my home, gave the keys and car essential documents to my wife, asking her to contact Modi Hyundai Service, Chunabhatti, Mumbai since a previous relative's car was repaired there and proceeded to work.
Meanwhile the service centre guys had sent a tow van and taken the vehicle to their workshop for damage assessment and further processing.On returning, my wife confirmed the above details and showed me a picture she had clicked of the vehicle being towed (-its in attachment).
DAY 2, 23 Oct 16, I went to do the paper work and was expecting the insurance surveyor to be present but I was sent back saying surveyor will come on his own and the Modi Hyundai people will contact us when the survey is done.
Day 3, 24 Oct 16 no communication from them or us.
Day 4, 25 Oct 16, while I was away on work, my wife was called up by service centre and told that damage survey was done by L&T insurance surveyor and that there was Engine Damage involved, which wouldn't be covered by insurance. I was out of station and returned home on 28 Oct 16.
Day 5, 6, 7 - no further communication from us or them.
Day 8, 29 Oct 16, upon going to workshop i found the engine was removed and Floor Supervisor tells me that engine overhaul is to be done and a cost of Rs 40-50 thousand has to be borne by me as insurance will not cover it. I immediately demanded to speak to surveyor as to know what his assessment was, reluctantly they provided me the surveyor's number and he told me that he had done external damage assessment only and that engine problem was not told by Modi Hyundai to the surveyor. I was initially worried about what the heck was happening and requested the surveyor to come over and do a reassessment in my presence, which he declined saying he is proceeding on leave being Diwali.
I asked the reason for engine damage as I had promptly stopped and parked the car with engine shut off immediately after the impact and was sure that engine had not seized while I was with the car. Then I asked him about the towing process followed and showed him the picture that my wife had taken to which he had no explanation.
Today, as I write this, the service centre isn't responding my calls properly and saying that Surveyor will come after one week to reassess the damage and my car will be kept there itself. the other parts have been ordered and yet to arrive it seems, which I think is a load of lies.
I have attached the insurance, towing pic(a bit unclear, taken incidentally taken just by chance by my wife)
I request seniors from TAI to please help me out in regard to this issue as to how should I proceed further?
Also, can the towing process (without lifting the front end of my car) damage the engine? Please help me out guys.
:
![[frustration]](https://www.theautomotiveindia.com/forums/images/smilies/Frustration.gif "Frustration [frustration]")
![[roll]](https://www.theautomotiveindia.com/forums/images/smilies/Roll.gif "Roll Eyes [roll]")
