Thread Starter
#1
Dear all,
This is about a Hyundai Eon purchased in July 2015 ( dLite+ model) by my colleague. The car has been in regular use since then and has covered approximately 5000 km till date. It has been well maintained and serviced as prescribed by the manufacturing company with Hyundai’s Authorized dealer. Also it doesn't have any unauthorized electrical installations.
However, on 12th January 2016 when he tried to start the vehicle, it caught fire in the parking itself resulting in heavy damage. Around 5-6 cars which are usually parked beside in the parking area were at risk. He escaped death closely as a neighbor immediately alerted him of smoke from the bonnet. The watchman and few other neighbors helped him out in bringing the smoke & fire under control.
However, given the fact that it was a new vehicle purchased only months before and that he had not tampered with any accessories whatsoever or in any manner, he doesn’t feel it justified that such an incident should occur. He has launched a claim with the car’s insurer who most probably would declare it as total loss. Given the fact that the insurer’s liability is around 70k-80k less than the money shelled out in taking a new car into possession this would be an unnecessary loss to the owner. He has written to the customer redressal cell of Hyundai Motors India Ltd., yet to receive a reply from them. The dealer has quoted around 2.6L worth of replacement & repair, while he is now feeling insecure & skeptical to use the same car again.
He is very much inclined that the company provides him a new car covering the RTO and insurance charges as applicable and see this as an incident that could have taken a toll on his life as well as all other society members / neighbor's cars parked beside his car while it was on caught fire!
Please find attached the car images after the incident. There is also damage to the plastic panels near driver foot well. I would request you to suggest me ways to take this case forward.
This is about a Hyundai Eon purchased in July 2015 ( dLite+ model) by my colleague. The car has been in regular use since then and has covered approximately 5000 km till date. It has been well maintained and serviced as prescribed by the manufacturing company with Hyundai’s Authorized dealer. Also it doesn't have any unauthorized electrical installations.
However, on 12th January 2016 when he tried to start the vehicle, it caught fire in the parking itself resulting in heavy damage. Around 5-6 cars which are usually parked beside in the parking area were at risk. He escaped death closely as a neighbor immediately alerted him of smoke from the bonnet. The watchman and few other neighbors helped him out in bringing the smoke & fire under control.
However, given the fact that it was a new vehicle purchased only months before and that he had not tampered with any accessories whatsoever or in any manner, he doesn’t feel it justified that such an incident should occur. He has launched a claim with the car’s insurer who most probably would declare it as total loss. Given the fact that the insurer’s liability is around 70k-80k less than the money shelled out in taking a new car into possession this would be an unnecessary loss to the owner. He has written to the customer redressal cell of Hyundai Motors India Ltd., yet to receive a reply from them. The dealer has quoted around 2.6L worth of replacement & repair, while he is now feeling insecure & skeptical to use the same car again.
He is very much inclined that the company provides him a new car covering the RTO and insurance charges as applicable and see this as an incident that could have taken a toll on his life as well as all other society members / neighbor's cars parked beside his car while it was on caught fire!
Please find attached the car images after the incident. There is also damage to the plastic panels near driver foot well. I would request you to suggest me ways to take this case forward.
![[confused]](https://www.theautomotiveindia.com/forums/images/smilies/Confused.gif "Confused [confused]")