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#1
Insurance policy : Bharti AXA Car insurance with Zero Depreciation Cover
Car : Hyundai i10 Sportz
Service Centre: EROS Hyundi Authorized Service centre, Ghat Road, Nagpur.
This query is regarding my uncle's new i10 Sportz which met an accident on 15th Aug 2014. They had just taken delivery a day before, but due to unfortunate circumstances led an accident. However my Uncle who was driving and his son are safe with minor injuries thanks to seatbelt. I do not know exact damages done but the whole back and sides was damaged. I got to know about the incident just few days ago as they did not want to bother me and hoped that it would be solved very soon.
But due to extremely slow and pathetic services offered by Hyundai ASC the car is still at their garage as of 19-10-2014. One could understand how much emotional values are attached with this new vehicle and what it means for them.
It all started with a spot survey at the time of an accident and the car was immediately towed to the ASC same day. But as it was new vehicle its registration number was yet to come and this caused a confusion between insurance company and the service centre. that was solved by some negotiations that time. The slow estimation and approval process meant that the work was started very late on the car.
Till Oct 1 this work was not even complete, due to several discrepancies the previous estimation of ~2.1 Lac was not enough and as per service centre they discovered several problems which led to shoot the bill to 2.5-2.6L. Now the problem is that they are delaying further as there is no approval from the insurance company for the additional expenses. So the service centre is saying that the customer needs to bear the additional expenses which happens to be roughly 40k+ , Now as a sensible person with Zero depreciation policy and a car costing 5L OTR this amount means a lot.
What shall be the solution for this, we are already pushing the Insurance company to settle the claim but there is no definite response. experts please help me in this matter; I'm clueless to which authority shall I approach. And what should be the remedy if neither the Insurance company and the service centre cooperates.
Thanks in Advance.
PS : Sorry no pictures as I also happen to know about the case very late. Also let me know if anything needs to be clarified or I missed something, I'm also 3rd party in this case so there could be some mistakes in posting.
Car : Hyundai i10 Sportz
Service Centre: EROS Hyundi Authorized Service centre, Ghat Road, Nagpur.
This query is regarding my uncle's new i10 Sportz which met an accident on 15th Aug 2014. They had just taken delivery a day before, but due to unfortunate circumstances led an accident. However my Uncle who was driving and his son are safe with minor injuries thanks to seatbelt. I do not know exact damages done but the whole back and sides was damaged. I got to know about the incident just few days ago as they did not want to bother me and hoped that it would be solved very soon.
But due to extremely slow and pathetic services offered by Hyundai ASC the car is still at their garage as of 19-10-2014. One could understand how much emotional values are attached with this new vehicle and what it means for them.
It all started with a spot survey at the time of an accident and the car was immediately towed to the ASC same day. But as it was new vehicle its registration number was yet to come and this caused a confusion between insurance company and the service centre. that was solved by some negotiations that time. The slow estimation and approval process meant that the work was started very late on the car.
Till Oct 1 this work was not even complete, due to several discrepancies the previous estimation of ~2.1 Lac was not enough and as per service centre they discovered several problems which led to shoot the bill to 2.5-2.6L. Now the problem is that they are delaying further as there is no approval from the insurance company for the additional expenses. So the service centre is saying that the customer needs to bear the additional expenses which happens to be roughly 40k+ , Now as a sensible person with Zero depreciation policy and a car costing 5L OTR this amount means a lot.
What shall be the solution for this, we are already pushing the Insurance company to settle the claim but there is no definite response. experts please help me in this matter; I'm clueless to which authority shall I approach. And what should be the remedy if neither the Insurance company and the service centre cooperates.
Thanks in Advance.
PS : Sorry no pictures as I also happen to know about the case very late. Also let me know if anything needs to be clarified or I missed something, I'm also 3rd party in this case so there could be some mistakes in posting.
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