So after spending a little bit time on google, got the following info.
# Delhi HC had a judgement about this handling charged and made it illegal in April 2012.
#There were many news prints available which shows it is illegal in Delhi as HC made it illegal. Also there were news about this handling charge issues in pune and Banglore where too that was proved illegal and even RTO's stating strict actions such as cancellation of delearship license may done if complaints registered against this.
I was looking for some from Kerala and did find that too , Cochin consumer court verdict against BMW dealer to refund the handling charges+ 10k to the X1 owner. So I got Delhi HC judgement and newsprints for above. Now what? Call SE. As expected same answer . I told him I will talk to higher officials like Manager or AGM/GM regarding this. He told will ask the manager to call me. No calls received. So thought to write a mail to vw . So shot a mail to vw customer care asking why its charged and what's vw India's views on it. Got a call back from vw India in half an hour and asked me the details of dealership and my concern . I explained them its illegal and do vw support this? I was told by customer care executive that will forward the mail to corresponding higher officials for resolution. Got a call from CRM of vw dealership within 15 min and asked me what's my concern as he got a mail from vw. Thats fast i thought, Considering it was 6.30 in evening by then. Told him all info i got till date and its illegal by Delhi HC judgement. He said he didn't know about anysuch things. And said its dealer level charge not manufacturers. I replied I am not getting registration done from them nor my vehicle arrived till date ,so no charges as bribes at reg office nor any handling at yard. For what should i pay the amount then. So here comes. The non-sensible non sense story from VW CRM. According to him , "all vw cars arrive at showrooms with all sensors disabled. Like for abs
,airbag, steering wheel(!!??) . so they enable it in PDI. So the charge is for PDI. " I replied never heard of any such thing. He told can enquire and he is in business for 10-12 years. I said OK. Will enquire for sure. Still if its true by any chance, 10k for enabling sensors through vagcom.!?? And another group dealing with vw in kerala charges 7k. He said price is fixed by Dealership management . Will talk about it with higher officials if you finding it high. I told him it was not the price difference its the handling charge the issue. He said will call you tomorrow.
After the call I enquired about this with my friends from kerala ,they were making fun of this like yes ,its true the sensors won't work,until the ignition is switched on. Then everything gets enabled. I was so mad at that point and felt customer relation manager just made me a fool and I was like how I thought it can happen
. Thought of shooting another mail to vw regarding this. After sometime got cooled down and thought for a while, if I mail vw again, That idiotic nonsensible CRM will be calling me again to repeat the same story else new one he made up. Why waste time. Play it different. Called my SE and told him I am not a fool and are you trying to play with me. I may not be have the knowledge but can get any info from internet and my friends too working in same industry so i know your games. so ask your sales manager to call me up tomorrow morning , to talk about this, I was thinking of writing to vw again but didn't want to make your dealership in trouble for some idiotic CRM. He said will talk to manager right then and call me back. Called me back in 5 min and told manager will be contacting me in morning. Manager called me in morning and told me CRM didn't know nothing and was taking in a friendly manner. Told him ,let be frank, as you know from all this I know things thats happens at dealerships and the games. So tell me why your dealership charging this. He replied yes,its not pdi,nor any handling ,its as a extra profit to dealership and use this money to cover the expenses of yard and their maintenance and added will talk to management to lower the price as I told a 3k difference with another dealer and as its the price decided by management. He said cant waive it off and everyone charges that. I was cool and calm and told him ,OK I agree with everything. you have expenses , but why should I pay for something I am not supposed to. Its your responsibility to give me the vehicle in showroom condition. Good and clean. That's why I am paying ex showroom. He repeated the same charges and won't be waived can get it lowered. So asked him what if I prove him with proofs, not just any court orders from Delhi HC and even from a Kerala consumer court verdict that its illegal to charge this, do I still need to pay. He didn't spoke for some seconds. He was then going for the same I repeated what if...
He then smiled and told me he knows its illegal but that what every dealer do. I told them that's not I do, paying for things I shouldn't and won't pay a single rupee for your profit as you will be getting it from vw. He said I will try to talk with management. I said am not registering so no bribe at RTO office stuff, nor there isn't any handling And made clear won't be paying anything extra as its illegal. At end he asked me what you getting at? Me: will be paying for ex showroom, insurance and temp.reg. and I have checked temp reg charge at RTO site so don't fool me in that too. Not a single rupee extra as its illegal. He told OK. Cut the call. And same day afternoon called me and told have waived off handling charges ,only actual Temp reg charges,exshowroom and insurance(I already got a quote from outside for insurance and as they matched it i went ahead to buy it from the dealer) to be paid. He also added as mine is a special case he waived it off. He he. Yup. Special may be one who questioned them about this.
so saved ~10k from the robbery they planned and he called me up me in the evening asking me about any more problems in my buying and was friendly. and at the time of hangup asked me to reply to mail from vw stating that my problem is solved and he helped me in that and I am happy to forward with my purchase. He told me they have points for this and they will be losing points if the case not resolved in 48hours. So mailed as he was helpful and frank and didn't try to play games nor make up stories. One call and all sorted. And I haven't forgotten the CRM ,sent one mail to him too. for the Experience and the Help.
So Handling/incidental/Other charges can be waived off as its ILLEGAL. and more people raise their voice against it ,they will be forced to withdraw these charges . If customers are aware of it and question them they do waive it off ,but there is a initial resistance though. Make your point and stand firmly in not paying it as it illegal. Do mail to corresponding manufacturer about it. In my case it made them to admit its dealer level charge and its for covering their expenses.
The one's who reading this don't pay a single rupee as handling charge next time you buy a new vehicle. Hope this would help you guys to save some bucks.