I attended the 75 point checkup at SKS BG, Bangalore on Feb 18, Saturday. I was told that camp would start at 9 am, but came @ 10 hoping that there would be a big queue. But to my astonishment, nothing started till 11 am !
This is what M&M had advertised in their pamphlet:
- Exterior - 15 points
- Interior - 25 points
- Trial Test - 7 points
- Engine Compartment - 16 points
- Under Vehicle - 12 points
First, my vehicle got an exterior wash but no interior cleaning. Then they took the vehicle for a road test. I had the following issues:
- Hard clutch
- Vibrations inside/outside of the car
- Left ORVM assembly was vibrating a lot
- Check the headlamp focusing/leveling
- Check the health of all tyres
- Check the health of wiper blades
- Fix all the loose chrome kit parts
Except for #3, they fixed/checked everything. Ski racks and rear door were causing the vibrations. They were tightened. They also improved the clutch play. Then, they replaced the left ORVM under warranty but the new one was vibrating more than the old one
Adding fuel to fire, they said that all refresh Scorpios had a problem with their left ORVM. I just blasted them and called up the CEO/GM of SKS BG. After that, they assured me that they would fix it during my next visit to ASS
Don't know when Mahindra dealers will get their act right the first time. Everything works on escalation to seniors and customer care
Out of 75 points, they just checked the engine compartment and did not do anything on the remaining checks. For this, they took sweet 5 hours!
When asked, they said that's what they do as it was a free checkup. Also, they were running out of service folks as many of them did not turn up (Saturday) and they had too many vehicles to service (vehicles that had come for regular service were also present).
The entire camp was run in a disorganized and chaotic way. No priority, no first come first serve.
Whoever could get hold of the Service Manager, they could get their vehicle serviced. Adding to the woes, some local politicos came with their Scorpios and they were given preferential treatment.