My figo was booked in February 2010. The booking process was quite smooth and so was the dealerships attitude(Bhavna FORD) by promising to attach at least some freebies in such a hot selling car and give me the best quote in whole Mumbai/Navi Mumbai area.
The Figo was delivered on time as it was promised, precisely on 1st June 2010. it was a birthday present gifted to me by mom.
The initial excitement of having procured my own car (though as a gift by mom) kept me satisfied with the purchase and me was happy too... albeit for sometime only !
The nightmare soon started. it was after one month of purchase in July few problems started to occur in the car. i was quite unnerved by the overall thought of having bought a car after paying such a huge sum and yet it getting little mischievous in so little time.
Took the car soon to the trusted Wasan FORD (Deonar, Mumbai) and explained them the issues that i was facing after my first month of purchase. Never knew this same "Wasan Ford dealership" would end up becoming my second home with me sharing very good love/hate relationship with their representatives based on my particular interactions with respect to the problems that simply kept on growing along with my aging car (Prematurely though!). sometimes it was cordial and sometimes it did get UGLY. not that much of a problem though, they are not robots hired by Ford, and sometimes they might have not liked their work to be focused around just one car belonging to one person, who just kept on coming with complaints (me). Enough of the prelude...
Let me make you aware of the problem that are currently making my life much worse than hell, and sometimes also provoking me to file a legal suit against Ford INDIA for selling such a substandard product in the name of 'Value for money' proposition.
In past 18 Months, I have faced most of the complaints that i could have only accrued knowledge about after going through many different forums let me just brief some here:
(i am excluding the common FIGO issues here though, as FORD is yet to come up with solutions for them. for example, Scraping, Headlight low visibility etc.) 1:
Squeaking sound from Rear portion of the car --->
it got rectified only after 5 times they performed repairs on it and failing. Replacement worked! 2:
Gear Lever being too hard --->
Its still worse than their own test drive vehicle which has already ran for 30,000kms and mine is just 23,200kms old. kindly note i have been complaining about the same from the very first month of purchase. Gear Mass was lubricated last time (dont know what it is though) 3:
Mist & Fog composition in Headlamps --->
Was provided replacement for the same. 4:
Rattling noises from dashboard, steering area, rear seats, front speaker compartments --->
got it rectified finally but only after repeated attempts by Wasan FORD (with little screw being tightened by FORD on this matter). 5:
Mis-Alignment of bumper after accident repair job performed, Paint mis-match, lots of free DENTS as gift from dealership itself, seat-belt lock was broken, pinholes formed on all paint job done, paint peeling off from car`s exterior, paint bubble formation.. they are just too many related to paint especially... --->
whenever these problems occurred and were reported, they were attended to. Some got fixed, and some i am still living with :) 6:
Soft Brakes --->
Dealership is not acknowledging it, cant make them understand.
have left any hope on getting it rectified. may be figo`s are built with dumb brakes. 7:
Ac Cooling not optimally --->
Got it rectified after they did some cleaning etc. I dont exactly know a technical term for that. 8:
Hitch Hitch Hitch sound from space between the door and roof on driver side --->
at first, Ford simply didn't acknowledge it. most of it due to interference of Mr.Kalra (regional manager in that time) and his stern warning to the dealership to not to give in to any of my complaints, unless they are way too prominent to becomes a issue for FORD in the later period. but the dealership, at that time still performed the job on my insistence and got it rectified (yeah, wasan helped here). 9:
Bad Pickupwas notified --->
ECU was reset, me still not happy with the pickup of the car, but again may be its how FIGO is built. 10:
SOUND coming after pressing brakes, clutch and handbrake --->
Still exists and got it acknowledged today itself by ford SA 11:
Rear washer failed twice --->
Got it replaced/repaired same number of times. 12:
Water Leakage from right rear door-beadings and driver`s footwell --->
Got it repaired after 2 visits at Wasan Ford 13:
Horn gone bad (twice) --->
Replaced once, will ask for the same again now
Suspensions making noise, they still do, but FORD said today the source are Handbrakes now --->
This especially happens when 2 or 3 people try sitting in the car and when they get up, somehow exerting and releasing the pressure on the shock absorbers. but still, the FORD`s SA was adamant its a handbrake cable problem and will try to rectify it next time i give my car at dealership (on monday, 3rd OCT 2011), not sure if i should give my car to them now though... also it happened earlier while going over humps.. 15:
Most CRITICAL one... Handbrake failure
(still persists after making complaints in first few months of purchase and again numerous times and yet today it was acknowledged by FORD`s SA on 1st OCT 2011 in writing of still existing) --->
a problem so old and life threatening, somehow still finds its presence in our lives. seriously shame on FORD
for this one and the brake issue. 16:
Front Driver Seat had loose bolts. lost its position on its own while driving and i was freaking that close to DEATH ! --->
Bolts were tightened and it never happened again. But yeah, it still sends shivers down my spine.
Air Bag Safety Light ON --->
Happened 3 times, still does intermittently. have already sent pictures to Wasan Ford as proof. they did something they say, but still happens sometimes on its own. 18:
Foul Smell from AC --->
Cleaning helped! 19:
Left rear door making noise when someone sits --->
Was resolved after boiled down to the defective position of the levers in lock and the space provided in the car`s fitment for lock to attach on. 20:
KHAS KHAS sound when car starts ALTERNATOR belt issue --->
no acknowledgement of the same when given for rectification, however today the FORD`s SA agreed its an fault with the alternator BELT!!! 21:
My car doesn't only scrape but bottoms out the chassis
with a nice thud sound --->
the car just used to scrape earlier. Now the lower portion simply hits, by hits I mean a loud thud noise comes from the underbelly of the car making it a daunting task to drive this cars thanks to the deadly combination of pathetic road conditions and ford figo's substandard quality of suspension system installed. PROVED it to the Ford`s SA and he agreed reluctantly.
Earlier he said that the speed breaker is uneven, that's why such a scathing thud on the chassis, later took him to panvel for another joy ride over humps... He clearly saw a swift and indica filled with lot many people getting over the hump easily... And ours Thumped like a bass machine. it pained me... it’s my money’s worth that`s getting thumped from below!
so in his report he writes.. One pothole was uneven (thane belapur and reluctantly write 2 as normal when i persist and ask him logic behind such theory) 21:
Front right door lock has failed now --->
Can be opened only from inside, not outside. Tried opening manually and automatically... FAILED! Ford`s SA acknowledged today.
There are many more issues... Just please go through the multiupload link attached here at the end of this post.
i have attached a .zip file containing my vehicles history, a set of mails that I’d sent to ford for help, the current issue that my car`s stuck on, the acknowledgement by FORD`s SA as of today etc. etc.. somehow
after having 6hrs of driving (126kms) today
(from vashi to thane, then to JNPT and then to Panvel) to convince FORD`s SA of the existence of issues that I’d raised complaint for, has totally left me drained out and certainly with my above post i clearly have missed on writing with my usual flare, but what to do ? i feel like being brain-dead now !
sorry for the inconvenience guys.. Have I been served a LEMON here ? http://www.multiupload.com/QMQ30NNFXS