Maruti Suzuki India opens first Nexa service centre; eyes 300 outlets by 2020. The car market leader has opened the first Nexa service workshop at Gurugram.
Plush workshops with premium lounges and use of digital technology to enhance customer service and transparency will be the defining elements of NEXA Service.
NEXA service stations carry forward the monochromatic theme from NEXA dealerships and will be loaded with advanced diagnostic bays and a premium customer lounge. For a smooth experience, the entire process from booking service appointment to the delivery of serviced car has been well planned. It includes booking of service appointment via the NEXA app, driving to designated service bays and interaction with dedicated service managers. At the job card opening bays, service managers are equipped with a tablet to explain the jobs required on the car. The customers will be escorted to a premium waiting lounge where they will be able to view their car being serviced on the shop floor.
All Maruti Suzuki Customers can avail this facility.
A customer of Maruti Suzuki Swift, Maruti Suzuki Alto, Maruti Suzuki Dzire or any other car Maruti Suzuki can avail this premium experience. This premium servicing will cost about 15-20% more than regular servicing but the customer can be assured of quick servicing time, lounge access at the service centre, live updates about servicing which also includes live feed if you have opted for an express service. The company is also providing pick up and drop services to and from its service centres to landmark locations nearby.