Thread Starter
#1
Friends,
Sharing below the experience of a Renault Customer who was among the 1st buyers of the New Renault Duster Facelift from Mumbai Dealership in Andheri. Since the car was bought, there were pulling issues to the left but Renault has refused to address the same so far to his satisfaction.
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Owner's Name: Heeraz Marfatia, a filmmaker in Mumbai.
Regards
Akash
Sharing below the experience of a Renault Customer who was among the 1st buyers of the New Renault Duster Facelift from Mumbai Dealership in Andheri. Since the car was bought, there were pulling issues to the left but Renault has refused to address the same so far to his satisfaction.
Renault Duster AWD 2016 timeline
First person to book at Gen-Next Motors Andheri showroom, & first person to get delivery
Car collected on April 20th at 12 noon
Drove, noticed slight pull to the left, didn’t think much of it
Changed tyres from MRF Wanderers 215/65/R16 to Continental CrossContact LX2 235/60/R16. Original radius and tyre pressure same. As I drove more, pull became more and more apparent
Revisited tyre dealer, rotated front tyres. Pull remained
Visited Gen-Next Motors workshop at Jogeshwari. Did wheel alignment & balancing. Pull remained. Gen-Next blamed Continental tyres for the pull.
Tried new MRF Wanderers from another identical model and pull was definitely less, but still there
Told Gen-Next to arrange for identical model (Renault Duster AWD 2016) test drive vehicle
Took my car to Premji Tyres, Mahim. Report: New tyres not the problem. Chassis check required on the Car-O-Liner or Celette bench
Tried new Continental tyres on dealer’s test drive AWD vehicle. No pull at all, tyres performed perfectly. Tech person from Gen-Next, Sunil, was present and agreed with the finding.
Gave car on May 4th to Gen-Next to fix both problems (also leakage in AC duct on dashboard).
Few days later, Gen-Next refused to acknowledge problem with car, saying new Continental tyres were not approved by manufacturer (Renault).
Some more days later, got conference call from Asif Iqbal – Area Manager, aftersales Renault, & Deepak Rao, CEO, Gen-Next. They refused to acknowledge Continental tyres, and how those worked perfectly fine on the test drive vehicle, as the tyres were not approved by manufacturer. So it could not be discussed.
Asif requested me for a test drive with stock (original) tyres on my car. I refused, as I had already done that. My condition was that the Continental tyres issue couldn’t be ignored.
On May 13th, mail from Asif stonewalling me, summarising – no issue with car with stock tyres. Continental tyre problem cannot be discussed or resolved as they are not approved.
Contacted Jatin Lakda, business head, western region, Renault. He suggested that I collect my vehicle and drive it for a few months. If problem reoccurred, “they would see”. Continental tyre issue, of course, could not be discussed.
Till date: Apart from wheel balancing/alignment, no chassis or other check has been done on my car, to my knowledge.
My final stand: I will accept everything Renault offers, provided I get a letter from them stating that if the car begins pulling left again within 6 months with the stock MRF tyres, they have to replace the vehicle. This is because they seem certain that the vehicle has no problem. I am endangering the safety of me and my family just on their word.
First person to book at Gen-Next Motors Andheri showroom, & first person to get delivery
Car collected on April 20th at 12 noon
Drove, noticed slight pull to the left, didn’t think much of it
Changed tyres from MRF Wanderers 215/65/R16 to Continental CrossContact LX2 235/60/R16. Original radius and tyre pressure same. As I drove more, pull became more and more apparent
Revisited tyre dealer, rotated front tyres. Pull remained
Visited Gen-Next Motors workshop at Jogeshwari. Did wheel alignment & balancing. Pull remained. Gen-Next blamed Continental tyres for the pull.
Tried new MRF Wanderers from another identical model and pull was definitely less, but still there
Told Gen-Next to arrange for identical model (Renault Duster AWD 2016) test drive vehicle
Took my car to Premji Tyres, Mahim. Report: New tyres not the problem. Chassis check required on the Car-O-Liner or Celette bench
Tried new Continental tyres on dealer’s test drive AWD vehicle. No pull at all, tyres performed perfectly. Tech person from Gen-Next, Sunil, was present and agreed with the finding.
Gave car on May 4th to Gen-Next to fix both problems (also leakage in AC duct on dashboard).
Few days later, Gen-Next refused to acknowledge problem with car, saying new Continental tyres were not approved by manufacturer (Renault).
Some more days later, got conference call from Asif Iqbal – Area Manager, aftersales Renault, & Deepak Rao, CEO, Gen-Next. They refused to acknowledge Continental tyres, and how those worked perfectly fine on the test drive vehicle, as the tyres were not approved by manufacturer. So it could not be discussed.
Asif requested me for a test drive with stock (original) tyres on my car. I refused, as I had already done that. My condition was that the Continental tyres issue couldn’t be ignored.
On May 13th, mail from Asif stonewalling me, summarising – no issue with car with stock tyres. Continental tyre problem cannot be discussed or resolved as they are not approved.
Contacted Jatin Lakda, business head, western region, Renault. He suggested that I collect my vehicle and drive it for a few months. If problem reoccurred, “they would see”. Continental tyre issue, of course, could not be discussed.
Till date: Apart from wheel balancing/alignment, no chassis or other check has been done on my car, to my knowledge.
My final stand: I will accept everything Renault offers, provided I get a letter from them stating that if the car begins pulling left again within 6 months with the stock MRF tyres, they have to replace the vehicle. This is because they seem certain that the vehicle has no problem. I am endangering the safety of me and my family just on their word.
link
Owner's Name: Heeraz Marfatia, a filmmaker in Mumbai.
Regards
Akash