Maruti Suzuki Tops Customer Satisfaction - 2015


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Maruti Suzuki Tops JD Power CSI for the 16th year in a row to create world a record.

Maruti-Suzuki-Tops-JD-Power-2016.jpg

Maruti Suzuki ranks highest in satisfaction with after-sales customer service among mass market brands for a 16th consecutive year, with a score of 906. Maruti Suzuki performs well across all factors, with the greatest improvements in service initiation followed by service facility.

The study was kept in between specific dates and in this case it started from May through August 2015 and it also includes owners who purchased their vehicle between May 2013 and August 2014.

http://gaadiwaadi.com/maruti-suzuki-tops-jd-power-csi-continuously-16th-year-creates-world-record-561401/
 
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Re: Maruti Suzuki Tops Customer Satisfaction - 2016

Good to see other manufacturers too scaling up the ladder in over all sales and service.
Ever green Maruti No 1 and Honda at No 2 & No 3 is Hyundai.

And surprising to see TATA at No 4 and Mahindra is positioned at No 5. Looks like they are tied neck-to-neck.

Both the Indian companies are doing good and competing with the top brands. Now I shouldn't see people again complaining with half baked information about pathetic sales and services from TATA and Mahindras.

JD Power 002.png
 
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Re: Maruti Suzuki Tops Customer Satisfaction - 2016

So,after sales doesn't mean the vehicle,this means service is satisfactory for the said year. In a land where majority looks for cheap cars, does the service have any value? I don't believe in this report as for all these years,the questions for the survey is put in and weight age given in such a manner that,it will support the manufacturer with high number of sales. The lesser the number of sales,the lesser your marks. Toyota in the sixth place is an example.
 

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