Met with with an accident with my new Zest on Sunday. Toed it to National Autowheels ASC in Hadapsar, Pune
Reason of accident : Hit a dog at 80kmph
Damage caused : Coolant leakage and bumper damage at first observation
Claim registered by ASC : Rs 89000
Claim Approved : Not yet ( No proper follow ups from the ASC guys to the insurance company
Customer Experience : Very poor. I was at ASC and was treated same a cab driver or any other commercial vehicle driver ( no offences here but it just my feeling ). From last 2 days I am regularly calling the Service Advisor and taking the updates and dont see any initiatives from there end. TATA may be coming with the good products in market but they are really lagging in the ASC part. I would suggest all the prospective buyers of Hexa to check with the ASC available at there respective showrooms before taking the decision.