"Mahindra & Mahindra has launched Mahindra QWIK, a service initiative aimed at reducing the waiting time at its authorised service centres. The first such facility was inaugurated in Chennai recently.
Mahindra QWIK comprises a compact workshop of one or two service bays. It is manned by a team of expert technicians and service advisors specially trained on productivity enhancement techniques to deliver quality service in the shortest possible time.
Customers have access to a wi-fi-enabled air-conditioned lounge while watching their vehicles being serviced. Delivery is assured in 90 minutes or less depending on the nature of work.
Speaking on the initiative, Sanjoy Gupta, vice-president – Customer Care, Automotive Division, M&M, said: “Developed for utmost convenience, QWIK service outlets are strategically located, offering quick service solutions and essential periodic maintenance services to our customers. They will also encourage customers to take prior appointment using the ‘With You Hamesha’ mobile app which will enable them to activate options like pre-opening of repair orders, work scheduling and parts pre-pulling.”
More such service outlets are slated to be opened in key Indian cities till the end of 2013-14."
Source: Mahindra's QWIK service initiative launched | Car News | MPV/MUVs | Autocar India
"These bays are equipped with timer clocks. Reverse countdown on the clock starts once the car reaches the bay for servicing. A waiting period of 90 minutes or less is assured to the customer depending on the nature of the work.
With services like QWIK, the carmaker definitely plans to increase the relationship with their customer and provide them with efficient and fast services."
Source: Mahindra launches innovative customer care initiative QWIK - CarWale News
- Mahindra offers a unique express service offering, "Mahindra QWIK" to compliment your busy schedule.
- With QWIK, all you have to do is drive in to the Mahindra workshop and your car will be done in 3 Hrs*
- Applicable for select scheduled maintenance service, routine jobs like oil changes, select jobs, mechanical and electrical checks & adjustments and washing of the vehicle.
- Exclusive and dedicated QWIK Bays having requisite special tools and equipment and manned by specially trained technicians.
- Applicable for Scorpio, Quanto, Xylo, Verito, Vibe, XUV500, Rexton, Bolero & Thar.
- Available in select outlets with prior appointment. Please check with your local dealer for more details.