That’s a very good effort Raj and as Raja said it’s better than any other survey as the owners can pour in their actual experience which will show us the real customer satisfaction as this will be coming straight from the owners itself. Rating this thread with 5 *
. Car Model:
XUV 5OO (W8) Car Bought:
November 2012 Kms Travelled:
11095 Parts Changed
: Brake Pads (Due to grinding noise) – Once Services:
2 free services done so far at 5000 & 10000 kms. Dealer:
Sterling Motors, Faridabad Ownership Thread: http://www.theautomotiveindia.com/fo...ip-review.html
It’s been almost 7 months since we purchased our XUV and the current ODO is around 11000
kms and this is enough to make out whether the car is reliable enough or not, are there any niggles? Niggles:
Well so far we only encountered only 1 issue and that was the famous grinding noise though there was no problem or issue with the braking capability of the vehicle. On the first service I reported this issue and at that time M&M cleaned the brake pads and told me that if the issue arises again I am most welcome to report it and they will take care of it. The noise vanished for about 3 weeks but came back again I reported the same to my HM (Hospitality Manager). And he asked me to come in and if I want they can arrange a pick- up and drop-off service. I preferred taking the XUV myself and they told me that I will get my car back in 2 hours but it was ready in 1.3 hours itself. Also they gave a free car wash and polish service as well.
Besides that we have not encountered any other issue or niggle in our XUV. There are tons of electric features and all of them have been performing the way they should. Also there is no kind of rattling noise in the vehicle as well. Service:
Our XUV has gone through 2 free services and both the times our XUV was delivered on time which was committed to us and each and every point that we mentioned before service was taken care off. Regular calls for feedback after the service or anytime our XUV visits the dealership. Customer Service:
I would say excellent, anytime I have visited the dealer I have got an excellent service, king type feeling and my HM listens to me very carefully and patiently. I always get a feedback call anytime my car visits M&M. About my Ride:
As we know that the ride quality is on the stiffer side but never felt uncomfortable. There is so much legroom in the first 2 rows that it makes the long journeys easy and comfortable.
Now talking about stability I have changed lanes at a speed varying from 40-120 and always felt the confidence in the car. Taken turns at 80 kms
felt bit body roll and that’s about it. Love the low end torque, it just turns the XUV into a jet. Except 2 occasions I don’t remember that I had to shift down to overtake a vehicle. Each and every feature provided in XUV is useful and serves the purpose really well. I usually get an overall FE around 13-14 kml
which includes 50% highway and 50% city driving, maximum FE I have acquired is 14.7 kml
. And for me it’s cent to cent a VFM
and fun to drive vehicle. And if somebody asks me whether I should buy a XUV or not? I would definitely say YES.
Overall I will rate ownership and customer satisfaction 9.5/10
. My recommendations:
I would love to see the following things in XUV. 1.
Enhanced interior quality, something similar to Storme. 2.
Automatic transmission. 3.
A tow hook on the rear side of the XUV. Recently my XUV got stuck in the mud but there was no towing hook on the back side of the vehicle hence it was pulled out by putting chains on the chassis. 4.
Auto dimming IRVM & ORVM. Note:
These are my personal and actual experience