Originally Posted by anshuman8
An update on TASS.
Got a call.........customer for TATA.
These days, If you visit the showroom/service center, the very next day you are bombarded by phone calls from Showroom, and a couple from TATA call center (if you are lucky, if unlucky expect more). It looks like they are working too hard.
One day I receive a call from JD Power survey. It was about the customer satisfaction, well during the ownership of the vehicle.
JD: Hello sir, calling from JD. blah blah blah. Its about customer satisfaction, and service performance of TATA.
navnit013 (having lunch): Ok, go ahead.
JD: sir, you own a TATA Sumo Grande Mk2, purchased from so and so in 2011.
JD: Are you Mr (fathers name).
N013: Nope, m his son.
JD: Do you run the vehicle and take it to service.
JD: Sir, I would like to ask a few questions about your 15000 kms service.
N013: Do you know my service for 15000 kms was done in Nov 2011. And Now its May 2012?
JD:err, well, sir..
N013: I've done 30000 kms more, and have visited the service center 2 more times??
JD: In that case sir, I'll forward your details to blah blah blah.
Since then, I dont believe these surveys. And when they say a manufacturer has topped the customer satisfaction survey or a manufacturerhas failed to improve on their previous score.