I had booked my Tata Nano LX sunshine yellow at AADYA motors-Bangalore on 11th Oct, I wanted delivery during Dussehra which he said was not possible as 23rd and 24th was a holiday and he had promised me delivery on 25th, as the vehicle was not with them in stock so they had to order it.
I called them on 25th-Thursday they said that the vehicle had still not come and they will be getting it on Friday evening or Saturday.
I call them Friday evening to which they said the vehicle will definately come on Monday, now I tell them you cannot keep on changing dates like this and told them to tell me if the vehicle will be delayed further than Monday so that I can plan accordingly.
Then comes Monday, the CSA(customer service agent) tells me the vehicle will reach by late evening at 7-8 o clock, I call his manager he tells me the vehicle will come tomorrow morning (Tuesday) and I can come to see the vehicle before paying the full amount.
Tuesday- They still do not have the vehicle and the manager is citing reasons like problem at their delivery end and also told me that they cannot order Just one vehicle. But he is promising me delivery on Wednesday evening by 6 pm, which I think he is just trying to buy time.
I think something fishy is going on here as when I had gone to pay part amount, about 1 lakh on 16th they tried to sell me a 2011 manufactured "2012 model" of the same colour and were giving 10k discount on it. I clearly told the customer agent and the manager that I want the 2012 manufactuted model only, and not to try to sell me the 2011 model
Now If they do not deliver the vehicle on Wednesday that is 31st about 20 days since I booked the vehicle, should I cancel my booking and get it from some other dealer or
If I have to complain this matter higher up at Tata Motors to whom can I contact please help