After reading through some of the posts I thought I should share my recent experience with Infinity Cars Worli, Mumbai. I had purchased my 320d from them earlier and the expereince was excellent. 18 months down the road it is still as good. Generally the sales persons from Infinity have a habit of following up even after a car has been sold. Thus I used to get a call atleast once in 3-4 months enquiring if the car is doing well and also provide information on new launches. They also invited me to the exclusive new 3 launch.
Neevrtheless during one such follow-up they mentioned about special offers on 520d which prompted me to visit the showroom. I was given full details of the 520d and started discussing on the price. I requested for a quote to buy back my 3. The pre-owned car person took my car for a test drive to ascertain a price. Meanwhile the finance person, whom I had dealt earlier with, worked out my outstanding. All this was happening while I was reviewing options of 520d, new 3 and X1. I got a price for my 3 and almost finalised the 520d.
However, once back home I discussed with my wife and together we decided to go for the X1 (it was almost 10L cheaper which was the deciding factor). the 5 is now postponed
On Monday the sales guy called me for a confirmation and requested for some papers for processing the finance. By Tuesday morning the finance was in place and in the afternoon I signed all the documents and issued the down payment cheque.By Friday evening the registration process was complete and as promised the car was ready for delivery on Wednesday (Dushera day).
I also went to their workshop for a PDI before it was sent for registration and was satisfied with the outcome.
Overall it was an excellent experience the second time too and I would recomend them to anybody who wishes to buy a BMW in Mumbai.