The contents in this thread is my own experience.All the contents are my own opinions and prospective.They are not meant to be offensive or abusive.I have purchased VW polo from this dealer.
I would to dedicate this thread for the experience in VW mount road showroom.(TVS Sundaram)
I recently purchased a VW polo from this dealer.The reason behind this decision was mainly because of the Workshop and Service station along with the Showroom.
Infrastructure : The showroom is pretty huge.The showrooms plays as a home for many vehicles like the passat,bettle,phaeton,vento,vento disel,polo,polo diesel.So you should be rightly assume that its pretty big.It is also luxurious,the lounge are nice,lighting is elegant.Also the showroom seems to be airy so it should mislead the design,color of the vehicles displayed (atleast in daylight). Also this showroom has a pretty big hall behind the showroom which has the test drive vehicles of all the models.So it should remove the doubt of the dealers using the customers(booked cars) as a test vehicle.They have separate divisions of building particularly dedicated for various services.
Also they have a special delivery bay for the customers getting the cars from the dealer.
Sales consultants : Well the experience was very average,not bad though was fair enough.When we first entered the showroom we were attended by three SCs.They asked me which car do you want see sir?So they attended me pretty well.There behavior was polite til I booked the car.
Once i had booked it the behavior surely changed a bit.They were little reluctant with me.They never called me to tell us about the status.Also even if we called and asked some other guy would pick up and say "Sir,he is in a meeting".Then again they would call me and tell the status of the car.
Also they are bunch of arrogant and rude SCs in the showroom,who never listen to what we say and talk very sarcastically. Once I called them up and asked the status of the car,the SC asked if i had paid the money first.Now this totally rude.(Though I paid the full payment at the date of booking itself).
A SC doesnt have the rule to ask all these matter from the customer atleast.My father got very angry and he blasted.
So behavior is pretty average.Also I demanded an APOLLO tyres and they also promised me.But before 10 days of delivery they told we are uncertain whether the tyres would be APollo.