I bought a pair of R15 mirrors and FZ end weights for my yet-to-deliver Honda Dio on 03/10/2009 around 5:30 PM. After reaching home right-sided one was found to be broken. Called them back right away. The guy at counter diplomatically explained they cannot assure the condition of the product which comes well packed and they cannot do anything in this issue.
He asked to call after 5 mins and connected to some manager over there. He started off with a fight from the beginning stating it's only my fault not to open the package before accepting them. They don't let open the sealed pack before billing and once billed won't take them back. So there is no point saying the checking before delivery thing.
Then I gave phone to my friend. The manager had enough for the day [fag end of his shift]
By 6 PM they closed shop and next day was Sunday. So my friend threatened him to replace if by Monday morning.
I'm basically diplomatic in nature and was convinced by the first guys reply. So I didn't go for the Monday morning fight and simply complained to the Yamaha Customer Care who seems to be worse than dealer people. No followup from their side even after three days.
No signs of drop or transit damage on the package. So obviously It has happened before packing. And there is no broken glass pieces inside the cover. So the QA department purposefully packed the broken mirror.
Now the only option with me is to cover up the crack [in the left hand corner] and use them. That is okay with me, but others including my mom and dad are not letting me do so saying its bad omen viewing through broken glass and friends saying not to use broken stuff in brand new ride.
Either the customer care should respond before the delivery of my Dio or I would have to adjust with the broken mirror. I costed 251 bucks a piece almost 3 times the price of the normal one.