Hey Everyone, I have recently taken delivery of XUV from Unnati Motors Pune. So I am going to draft my experience here. I would also request everyone to pen down their experience here. I am trying to dedicate this single thread to benefit users.
Unnati Motors headquarters are in Nagpur and parent company is Micropark Logistics. They have multiple dealerships of Renault and Mahindra across Maharashtra.
They have recently opened a new showroom in Pune, Viman Nagar and I have purchased my XUV from there and I am going to divide my reviews from following perspective.
- Pre-Sales experience
- Sales experience
- Post Sales experience
- Delivery experience
- After Sales Service (This will be done later)
Rating - 10/10
My first visit and at that time I was not even sure that I would ever take new XUV. What all I was looking for used W10 AWD. I have been greeted by girls on reception and immediately assisted to a table. Within couple of minutes I have been introduced to their sales executive Mr Rahul. He was a novice (yet to learn much) but he was trained well to give introduction of XUV. He also offered me the test ride. We were not in mood of test drive but he insisted so we took it.
It was not just test ride but it was an extended test ride and he had let take vehicle anywhere any terrain; I want.
I asked him if I can come again along with my wife, which he happily accepted.
15 days later I reached to their showroom on Sunday early morning at 10:00 AM. The staff was arriving but our sales executive was out for an event. But Unnati guys called them up he made himself available in 30 mins. We have been offered a cozy room to wait where we could have watched TV and read newspaper, laying on sofas.
This time sales executive again introduced XUV to my wife in Cheetah style and again he offered an extended test drive. He was answering every query patiently and things which he didn't know he was trying to get answers from various sources.
He clicked few photographs of ours during test drive. Sales Experience
Rating - 8/10
We decided W10 and booked it on the spot. It was chq payment but we were expecting a reciept which was not given because it was Sunday and cashier didn't turn up at that time. We have been promised that our vehicle will be delivered in 15 days. Post-Sales Experience
Rating - 9/10
The real tasks begin from here. Submitting the required documents for Bank loan, insurance, RTO etc. However they have been very helpful and they have dedicated persons for all this stuff and each of them did their job very professionally. PDI by me experience
Rating - 7/10
This is the dark side of any industry. Don't expect much hospitality in support and technical department in any industry. Whether it's IT or Automobile. The PDI in charge was not trained to speak with sugar coated words. He was damn techie who had blunt answers for everything. In fact the poor rating is not because of his answers, it is because of his revelations he made, For example when I was inspecting my vehicle and figure out some problems he said these are normal and I should take them easy. I saw an unregistered XUV in body shop for rear fender broken, he said this is normal in logistics. All of sudden a driver (employee of Unnati) turned up and took over in this conversation and he was more customer oriented and immediately took me to stockyard and shown me all other park XUVs. He also offered me test drive of my own vehicle and afterwards he took me to nearby shack for tea & tobacco discussion (and paid from his own pocket) :) Delivery Experience
Rating - 8/10
I have been called a day before delivery. They explained me delivery time but they should have explained me the process as well (which I learnt later).
The entire delivery process was smooth and they did special ceremony and they gathered for pooja. Vehicle was decorated and a big key was given.
Sales executive Mr Rahul has explained feature. As Android auto is new thing for him as well so he called a guy who had taken the training on Android Auto. Unfortunately that guy was not able to demonstrate it because they were not having USB cable. Interestingly they were expecting me to furnish cable.
The documentation part was very lengthy and it took 3 hours and I got my insurance cover note after 6 hours of final payment.
So overall - ceremony was 10/10, handover was 9/10 and documentation was 5/10.
So to summarize What we liked
What they can improve
- Friendly and humble staff of Unnati Motors.
- Every time you walk-in you are immedaitely asked water and tea.
- Spacious showroom and their safe parking lot.
- Keen to delight the customer and for small things they can visit your home and office.
- No bars on test ride length.
- Good hospitality.
- Seperating their section for
Although I am happy because I do not believe in fiancial differences and status but there are many who do notice this.
- e2o, XUV & Rexton
- KUV1OO and TUV3OO
- Bolero and Scorpio
- Bolero Maxi cabs, Maximo Pickup trucks
- Making documentation process faster.
- Keeping attention to details like they should keep USB cable to demo Android Auto. It is not proffesional to expect USB cable from customer.
- Though Mahindra's hospitality is good but they need to learn from NEXA.