Thread Starter
#1
This is reg. Insurance Claim from Maruti Insurance.
It is unfortunate to say that I had to take back the vehicle without getting repaired after 2 days. In these 2 days neither the claim was registered nor it is intimated to Insurance Company.
There was a external impact on the Center beam due to which the front two tyres got damaged along with the center beam.
2 weeks back I had been to Bimal Maruti to claim the Insurance. Mr. Uma Shankar assisted me in filling the claim form. I was asked to sign the satisfaction form then and there itself. He insisted me to sign the form for a cashless transaction. I politely denied saying i will fill the form once the work is done and the vehicle is ready for delivery.
I also submitted the zerox copies of RC book and Driving license. Upon asking the original documents, I told them that I will submit those originals when i come back next time for vehicle delivery. They did not utter a word for this and agreed to submit the originals when I come next time.
Since I did not know the impact date and time, I just left the date and time as blank and thought of filling "Not known". Uma Shankar asked me to fill any date if the date and time is not know . I just filled a random date and time in the form.
The case was then transferred to Mr. Arif (One of the worst guys I have ever met in Bimal) for claim. Arif has taken all the inventory details of the vehicle.
Before leaving, I have clearly asked him if there is anything to do from side side for which he told me that there is nothing to do. I left for the day.
In the evening Arif called me and informed that he is waiting for the originals to be submitted before he could register the claim.
I asked him why this was not told me when I am there in the office that originals are compulsory to submit a claim , there is no answer from him.
He is arguing the same point again and again about the originals document submission and not even listening to my words.
Finally Service Engineer came to my house and collected the documents. These documents were submitted the next day in showroom. ( I am in totally in confused state whether to give the original docs to service person or not. To avoid the delay in claim, with some amount of risk, given these docs)
The next day, Arif called me and says that the accident date and time falls in the previous year for which I need to claim the insurance as part of previous policy.
He asked me to come and submit the previous year insurance policy only then the claim will be registered.
I am completely pissed off with this multiple trips to showroom for all these documents submission. I have asked them to Cancel my Claim and hand over the vehicle. The complete 2 days are washed away and when I submit the policy , its going to be one more day for registering the claim.
Later I have enquired with known friends . I came to know that filling the satisfaction feedback is compulsory in the initial stages itself. Otherwise, people take their own time to register the claim and introduce delays.
Due to this all my Planned leaves and vacation got shattered.
I have couple of points to be answered..
1. Why do I need to fill the satisfaction feedback form before any work been done. if this is the case, the Satisfaction form has no meaning itself.
2. When the date and time of the incident is not known, I was directed to fill any date and time which is absolutely not acceptable . Its kind of misleading the Customers
3. Despite the high insurance from Maruti Insurance policy compared to other insurance premiums, I opted for maruti only thinking that I will have a hassle free claim.
Now it turned out to be completely false.
4. There was no Courtesy shown while giving the vehicle back me without repair. Mr. Arif stopped the vehicle in the middle of the garage , handed over the vehicle keys and simply walks off from the place.
5. Now the vehicle is running without repair. Not sure what to do at this stage.
Let me know your opinion on this about the next course of action..
It is unfortunate to say that I had to take back the vehicle without getting repaired after 2 days. In these 2 days neither the claim was registered nor it is intimated to Insurance Company.
There was a external impact on the Center beam due to which the front two tyres got damaged along with the center beam.
2 weeks back I had been to Bimal Maruti to claim the Insurance. Mr. Uma Shankar assisted me in filling the claim form. I was asked to sign the satisfaction form then and there itself. He insisted me to sign the form for a cashless transaction. I politely denied saying i will fill the form once the work is done and the vehicle is ready for delivery.
I also submitted the zerox copies of RC book and Driving license. Upon asking the original documents, I told them that I will submit those originals when i come back next time for vehicle delivery. They did not utter a word for this and agreed to submit the originals when I come next time.
Since I did not know the impact date and time, I just left the date and time as blank and thought of filling "Not known". Uma Shankar asked me to fill any date if the date and time is not know . I just filled a random date and time in the form.
The case was then transferred to Mr. Arif (One of the worst guys I have ever met in Bimal) for claim. Arif has taken all the inventory details of the vehicle.
Before leaving, I have clearly asked him if there is anything to do from side side for which he told me that there is nothing to do. I left for the day.
In the evening Arif called me and informed that he is waiting for the originals to be submitted before he could register the claim.
I asked him why this was not told me when I am there in the office that originals are compulsory to submit a claim , there is no answer from him.
He is arguing the same point again and again about the originals document submission and not even listening to my words.
Finally Service Engineer came to my house and collected the documents. These documents were submitted the next day in showroom. ( I am in totally in confused state whether to give the original docs to service person or not. To avoid the delay in claim, with some amount of risk, given these docs)
The next day, Arif called me and says that the accident date and time falls in the previous year for which I need to claim the insurance as part of previous policy.
He asked me to come and submit the previous year insurance policy only then the claim will be registered.
I am completely pissed off with this multiple trips to showroom for all these documents submission. I have asked them to Cancel my Claim and hand over the vehicle. The complete 2 days are washed away and when I submit the policy , its going to be one more day for registering the claim.
Later I have enquired with known friends . I came to know that filling the satisfaction feedback is compulsory in the initial stages itself. Otherwise, people take their own time to register the claim and introduce delays.
Due to this all my Planned leaves and vacation got shattered.
I have couple of points to be answered..
1. Why do I need to fill the satisfaction feedback form before any work been done. if this is the case, the Satisfaction form has no meaning itself.
2. When the date and time of the incident is not known, I was directed to fill any date and time which is absolutely not acceptable . Its kind of misleading the Customers
3. Despite the high insurance from Maruti Insurance policy compared to other insurance premiums, I opted for maruti only thinking that I will have a hassle free claim.
Now it turned out to be completely false.
4. There was no Courtesy shown while giving the vehicle back me without repair. Mr. Arif stopped the vehicle in the middle of the garage , handed over the vehicle keys and simply walks off from the place.
5. Now the vehicle is running without repair. Not sure what to do at this stage.
Let me know your opinion on this about the next course of action..
