Thread Starter
#1
I would like to sum up my experience/frustration with the ARAS Motors, Sales and Service Team @Nagari, Madurai.
First, there is totally no after sales/service at ARAS Motors, madurai...which is nothing compared to the numerous service issues everybody is having with the service people..every day there will be an angry customer shouting in the front lobby that he has been cheated. Previously, an Arrogant Service Manager by name Mr. Justin was behaving so badly with the customers even in front of all the employees at the service center that finally, he was asked to resign following myriad of complaints from the customers. But still ARAS Chevy service center, Nagari remains the worst place to be even dreamed of even by their loyal customers..I have been writing about the service carried out by unprofessional mechanics (playing stereo system in full volume damaging the speakers, even a very costly LCD playback video system was damaged during free service of a Dr. car) and wrote about the issues by email/online to the GM and their Head (Chevrolet India, New Delhi) but only to find my email promptly forwarded back to the service and sales manager based in ARAS, Madurai (again). I even met with the GM of the ARAS motors once but he simply prompted the Service manager to listen and he didnt even stay to hear what the issues were..not to mention about the office staff and the Sales managers..and their unethical way of dealing with customers (saying the spares are not available and especially not as required by the customer and installing without asking them if they can replace against the item ordered). I think they simply believe that we owe them for buying their cars..such a poor service and sales team..I never imagined of.
I never was able to get hold of the sales representative who sold me the car for a full demo of the vehicle after my first free service..still now..he says he is not in town..and I stopped myself from visiting the showroom because they immediately rely the news to the service team and they will take up the issue by repairing the car when we leave the car for free service (free or paid service)..other than free service I have been visiting the service center more than 4 times as the service was not upto my satisfaction. For the past 3 months, i have been visiting the ARAS service center frequently with complaints starting from the Keyless entry remote, security alarm, A/C, and suspension issues, with no permanent solution reached so far. But even now, though new staffs are being appointed I believe the ARAS service center mechanic-team is not co-operating with them..so there is difficulty in getting the jobs done as per the wish of the customer and by the order of the Staff.
Personally i heard from rural/urban Drivers of T board (Tavera and Enjoy) vehicles/cars, that they are being ripped off during every service (amounting from 10-15k per service) by saying that there is issues with the car that can be rectified only by changing the spares for which they charge a hefty amount at ARAS Motors service center, Nagari, MAdurai.
For example, I myself was told to believe that the security alarm doesnt support rear HB/dickey door and I paid Rs.600 to fix it. but luckily for me I had the Remote Security Alarm owners manual which clearly implied (and Autocop employee confirmed) that the security is from the front bonnet to rear HB/dickey door and covers everything including remote autolock if the doors are left open for more than 60 sec..I paid them in order to show to their manager how they are improving and improvising their techniques of ripping money from rural people.
I again called on the service manager and he agreed and said it can be fixed now without money charged to me, and told me they do that to cars since people ask them to disable certain safety features (I never asked any such stupid thing, why my car then?) I dont know now. if they will ever refund me the money (for selling their lie..that they fixed a new wire for the remote alarm which is a known ECU issue).
i am sure that ARAS Motors /service team considers that the rural can be cheated based on their vehicle knowledge and the case may be even worse for first time chevy owners.
Finally, for most of the Chevy owners, the sales of the Chevrolet cars in our Temple city is never improving solely because of the unorganized sales/service team and their poor customer service. Any person who has bought the Chevy branded cars from temple city, Madurai will definitely say that they hate the ARAS service team @ NAgari, Madurai and may even have many interesting stories to share.
I once heard that Cars and wife are god sent as they reach their owners purely by fate..hence we should choose to live with it without much ado (but thanks to ARAS service team making this impossible).
As far as my first car, Chevy Sail UVa is concerned, I will continue to fight/educate the ARAS service and sales team on behalf of all Chevy owners/Colleagues who are being harassed in the name of service at the temple city by ARAS Motors, Madurai.
First, there is totally no after sales/service at ARAS Motors, madurai...which is nothing compared to the numerous service issues everybody is having with the service people..every day there will be an angry customer shouting in the front lobby that he has been cheated. Previously, an Arrogant Service Manager by name Mr. Justin was behaving so badly with the customers even in front of all the employees at the service center that finally, he was asked to resign following myriad of complaints from the customers. But still ARAS Chevy service center, Nagari remains the worst place to be even dreamed of even by their loyal customers..I have been writing about the service carried out by unprofessional mechanics (playing stereo system in full volume damaging the speakers, even a very costly LCD playback video system was damaged during free service of a Dr. car) and wrote about the issues by email/online to the GM and their Head (Chevrolet India, New Delhi) but only to find my email promptly forwarded back to the service and sales manager based in ARAS, Madurai (again). I even met with the GM of the ARAS motors once but he simply prompted the Service manager to listen and he didnt even stay to hear what the issues were..not to mention about the office staff and the Sales managers..and their unethical way of dealing with customers (saying the spares are not available and especially not as required by the customer and installing without asking them if they can replace against the item ordered). I think they simply believe that we owe them for buying their cars..such a poor service and sales team..I never imagined of.
I never was able to get hold of the sales representative who sold me the car for a full demo of the vehicle after my first free service..still now..he says he is not in town..and I stopped myself from visiting the showroom because they immediately rely the news to the service team and they will take up the issue by repairing the car when we leave the car for free service (free or paid service)..other than free service I have been visiting the service center more than 4 times as the service was not upto my satisfaction. For the past 3 months, i have been visiting the ARAS service center frequently with complaints starting from the Keyless entry remote, security alarm, A/C, and suspension issues, with no permanent solution reached so far. But even now, though new staffs are being appointed I believe the ARAS service center mechanic-team is not co-operating with them..so there is difficulty in getting the jobs done as per the wish of the customer and by the order of the Staff.
Personally i heard from rural/urban Drivers of T board (Tavera and Enjoy) vehicles/cars, that they are being ripped off during every service (amounting from 10-15k per service) by saying that there is issues with the car that can be rectified only by changing the spares for which they charge a hefty amount at ARAS Motors service center, Nagari, MAdurai.
For example, I myself was told to believe that the security alarm doesnt support rear HB/dickey door and I paid Rs.600 to fix it. but luckily for me I had the Remote Security Alarm owners manual which clearly implied (and Autocop employee confirmed) that the security is from the front bonnet to rear HB/dickey door and covers everything including remote autolock if the doors are left open for more than 60 sec..I paid them in order to show to their manager how they are improving and improvising their techniques of ripping money from rural people.
I again called on the service manager and he agreed and said it can be fixed now without money charged to me, and told me they do that to cars since people ask them to disable certain safety features (I never asked any such stupid thing, why my car then?) I dont know now. if they will ever refund me the money (for selling their lie..that they fixed a new wire for the remote alarm which is a known ECU issue).
i am sure that ARAS Motors /service team considers that the rural can be cheated based on their vehicle knowledge and the case may be even worse for first time chevy owners.
Finally, for most of the Chevy owners, the sales of the Chevrolet cars in our Temple city is never improving solely because of the unorganized sales/service team and their poor customer service. Any person who has bought the Chevy branded cars from temple city, Madurai will definitely say that they hate the ARAS service team @ NAgari, Madurai and may even have many interesting stories to share.
I once heard that Cars and wife are god sent as they reach their owners purely by fate..hence we should choose to live with it without much ado (but thanks to ARAS service team making this impossible).
As far as my first car, Chevy Sail UVa is concerned, I will continue to fight/educate the ARAS service and sales team on behalf of all Chevy owners/Colleagues who are being harassed in the name of service at the temple city by ARAS Motors, Madurai.