justin clifto [mailto:firstname.lastname@example.org
Tuesday, 19, August, 2014 11:51 AM To:
GMI CAC Subject:
Safety and Mechanical Issues in Sail-UVa Hatchback models(2013)-reg.
I have owned the Sail-UVa (Base model-without ABS
/Airbag) since last year (2013) and am happy to drive the car for almost a year now.
But recently after my second service, I noticed some issues in my car which might be of importance to Chevrolet Sales and Service and hope that they would help me in this regard.
I am writing this email based on what i noticed in my car (Sail-UVa) and the response received from mechanics during my recent service at our Chevy-dealer (ARAS, Madurai).I am writing this email to your goodself looking for help and to clarify my concern as Chevy promises safety first in all their models.
Here is your quote "At Chevrolet Sales India Pvt. Ltd, we not only give utmost priority to product quality and customer safety & satisfaction and at the same time, work towards making them compliant with the Government norms"
Issues/Concerns that I mentioned to the ARAS service team and the response received from Team of mechanics
Issue #1. Door ajar alarm/light -warning is not working when the rear hatchback door is left open. I was able to drive the car above 30kms speed with the rear door open, Door ajar warning is a basic requirement for any car with children traveling in the rear seats.
I was able to leave the rear door open and lock (only 4 doors) using company approved remote system and drive (without a hint) without noticing the door is open .. as there was no alarm or light flashing in the odometer- console which is extremely dangerous ...
Response received from service person:
None of the models except SAIL-UVA -LT comes with such feature. Sail-UVa models doesnt support door ajar warning when the rear door is left open..and there wont be any alarm even when you drive above 20km speed with the rear door left open. Not everyone can afford to buy the LT model and even the "Owners manual mention the Door ajar light for all doors in all models of Sail UVA"
Issue #2: Remote keyless entry -locking which was a paid accessory from my delaer (Autoshopbody spares-chevy approved brand) doesnt work to close the rear door. when I left the rear door open (after closing -4 doors with remote), there was no alarm/or light in the odometer console indicating the door is open/ which is even more alarming considering what we think that the remote system will detect if all doors are locked.
Response received from service person:
There is no wire at all for linking rear door to auto door lock remote..so locking/detecting rear hatch back door open- is not possible with the remote locking system accessory fitted in my car (still now they are using the same brand for remote keyless entry-lock) and I have to pay Rs. 600 from my pocket for fixing this issue (new wire was installed & connected with the keyless remote-now the remote detects open rear HB door).
Today at the dealer service, I paid extra Rs. 600 for installing a new wire and for connecting the remote lock..in total for setting the problem right,.
I already paid Rs.2500/- to have the keyless remote lock installed in my car at our CHEVY service station. I would not recommend the remote lock system from Autoshop Brand for any Chevy cars without these additional wires installed to detect rear HB door open.
seriously if the rear door is left open and driven the Carbon monoxide from the exhaust pipe will enter the cabin and will be deadly if A/C is on inside the cabin...RED ALERT!!
Issue #3: I was able to open the rear door with my car keys even when I had locked the car using the remote lock system without any alarm. There was never an alarm even when I was even able to enter inside the car through rear door without any alarm. (I am shocked to find it so unsafe and hence any duplicate keys will suffice).
Response received from Service person:
There wont be any alarm as it is not connected with the remote system. It is the same case with every Chevy-Sail UVa car models (except LT-comes with remote central lock from chevy).
The remote alarm was rewired with the rear HB door and now it works as a charm..but i have to pay Rs.600 again.
Not every one can afford to buy the LT models but for a family, but a base model with basic safety features is desirable.
I have made videos of these issues using my mobile and will be happy to send it to you if you need them..
All I am asking is for the price we paid for a family car and our trust in General Motors-Chevrolet Sail UVA...a Rear Door Ajar/Alarm warning has to be included in the car and when we buy remote lock system from the dealer it should certainly include all doors which will also help us to travel/park the car at any place without worries.
please let me know of your response and I hope Chevy Will look into such important safety issues while selling the car for Indian middle class people.
Thanking you and looking forward to your response.