Originally Posted by vijay
Tata motors are improving and so is their range of cars, no doubt in that but not their dealerships and empolyees trained for this.
Have seen the SE's giving looks of you sure want to buy a TATA car? i mean why the heck would i be into your showroom then.
This is when I was looking to buy new car last year.
@Vijay - I agree that Tata as a company is improving, they are acquiring other companies & diversifying, but that is still not very evident on their products.
If you take the example of the Storme itself, it has improved a lot and is a much better machine today, but am sure anybody in this forum would agree that it is not up to date in comparison with the market.
I mean, It would have been better if this version was launched in 2008/09 not in 2013, its outdated even before the launch.
It can never complete with the current market options like XUV in terms of features and gizmos.
Again, blaming the dealers alone is not fair, Concord is run directly by Tata (AFAIK
) and even they have the same attitude towards customers when it comes to sales or service.
There have been many instances where there were escalations and it went into deaf ears even in the top management level.
So its clear that they still have the 'dont care' attitude.
They dont keep any standards for their dealers and services and it seems they dont realize the sand getting loosened under their feet.
They are clearly loosing their grounds and soon will sink, if they dont correct themselves, they cant survive in such competitive market anymore if they dont decide to change.