In fact, whole buying experience from the dealer was not very satisfying. Let me pen it down for benefit of folks considering this dealer. Warning you about the long write-up. Test drives
: For test drive, I had fixed appointment with the dealer and he calls up 5 minutes before scheduled time and requested for TD to be done next day. Since I had some other plan, I denied the same and suggested TD on a later date. Within minutes, I got a call back that they have arranged alternate vehicle and it was brought to my office. Realized while test driving that meters wasn't working for which I was told there could be some loose connection. But after getting down, I realized the Dusky Brown ZDi car wasn't registered and all the plastic covers were also still on. But sales guy insisted that it was TD car only - not unregistered car. However, the suspicion remained. Vehicle selection
: Since I suspected vehicle being used for TD, I insisted to check available vehicles and choose mine. I was told there was only one option available for my color option (G Gray) & I can visit the show room to inspect the vehicle before booking. After reaching show room, I was made to wait for 30 minutes, after which I was given contradicting responses - (1) vehicle is in yard (2) at another showroom within the city. And when I mentioned I am ok to travel there, I was told it might be difficult to arrange inspection at that yard for some logistical reason and was promised vehicle ready for inspection next day.
My suspicion increased because of earlier experience.. Either vehicle might have been taken either for test drive or for sales campaign. Or worst case, they spotted some paint damage and want to fix it before they could let me inspect. However, I agreed to inspect next day and fixed an appointment.
A vehicle was available for inspection - but was not cleaned up that well - both interiors and exteriors were kind of dirty. I was getting furious and Sales manager chipped and mentioned this was a new car which reached show room that day and hence couldn't be cleaned thoroughly. Went back to vehicle again and found some 'chits' inside with Feb 2013 stamps (It was end April then). Sales manager insisted that it was Feb 2013 manufactured vehicle which transits via Bangalore, which is one of the hubs for south and they ship from to dealers only from hubs not from Maruti plant directly. I wasn't really convinced but since Vehicle didn't have any physical damages I finalized the vehicle and paid advance too. Noted the VIN number and decoded it with help of information available in forums. Vehicle was indeed manufactured in Feb 2013 and hence was all set. Delivery day
: All finance related formalities completed in advance and sufficient time was there for registration also and everything went as per plan. On delivery day, fixed up auspicious time for delivery and I was promised just 10 minute formalities for picking up the car. When I was on my way to pick up, I get a call from dealer stating the advance check I had given 10 days back is not cleared yet and I need to get a letter from bank for taking delivery.
Why couldn't they all this when there was so many days lead time. In fact, the same finance guy had confirmed about clearance one day earlier when vehicle was sent for registration. But he insisted that in today's statement there is a difference & I need to get a letter from bank for taking delivery. Had to rush to bank before closing time at 4PM and luckily bank manager was helpful to give an account statement in no time. I fired the finance guy black & blue in front of the whole staff and customer in show room. IMO
, he hadn't checked about check clearance on time and just to be safe insisted me getting a statement from the bank.
Some one by name customer service managers interrupted & pacifies me and helps in completing the delivery formalities in no time. Thank him and got back home. Post delivery
: I notice that plastic panel in the boot door is not as shiny as rest of the car and took back the car to dealer next day. I still believe, they had repainted this part in a hurry before my inspection. However customer service manager insisted that some exceptional cases might happen this way and promised rectification of the same in 1000kms service. It was promptly done and now it looks ok (though not 100% perfect)
Apart from, I also claimed back NCB (35%), which I transferred my old car. Needless to say the insurance guy who coordinated did not have any clue about the whole process and acted just like a post man between me and insurance company. However, got back NCB check for around 7.5k in around a month.
I insisted on many occasions through out the cycle to meeting GM / MD and was never able to. Through this customer meet, I was hoping to meet one of them at least, which didn't happen. I am certainly switching the dealer for ongoing service. Thought of sharing my experience for benefit of others in the forum too.
Thank you for your time.