Thread Starter
#1
TAI,
If you have noticed my earlier posts I had booked a Swift Vxi torque Blue on 17th of January with Kalyani Motors Banerghatta Road
How it went Pre-Booking
Jan 17th
We were told to pay 10k and were promised delivery within 4-6 weeks or 30-45days and just before the vehicle is to be dispatched, dealer will get a call and then we can start the loan processing. We were happy and we had applied a loan for the down payment on my Fixed Deposit in SBI. So we pay 10K and were waiting untill last week
Between 17th Jan and 21st Feb
Sales Rep called me couple of times informing me that it has still not been dispatched and he foresees a delay and it was not still close to 45 days. I was willing to waut
Feb 21st Onwards
I called Kalyani Motors and ask the Sales rep guy about the ETA and this is how it goes
" I told you no sir blue vxi production is less and you will have to wait furthermore and that is why only I asked if you want to choose any other color, production is very less of that color and sir it is maruti's problem and not our problem"
well I hung up the call obviously frustrated and immediately called up Maruti CC and they took a complaint.
Next Day
I get a call from the sales rep and this is how it goes " Sir what have you done , you have complained against me and I can lose my job or may be given an offer letter and I kept you informed about the ETA no sir, my higher people team have asked me I will give you an email id can you please email them and tell them you will take the complaint back because of the procedures we have , we need to close the complaint within 16hours. , I agree to write an email and I am sure you guys can guess how that email would have been , would you believe me without acknowledge the complaint they have called me to question why I have raised a complaint and they want me to write back an email stating that I will accept an ETA as soon as Kalyani Motors has one.
Next Day
Because of my email reaching the some head of Kalyani, I got multiple calls from the people who now seemed concerned and asked me to visit their office to discuss it further and on the same day another shock awaited me, I received a letter from Kalayni " Due to unforeseen closure of Maurti Manesar plant which still is not producing any cars, we are unable to deliver the car as promised and their will be further delay and oh boy it drove me crazy but I waited
Next Day
I visited my cousin and to my surprise he had booked a Dzire Pacific Blue from some other dealer and had exactly the same treatment and answers about less production of that color, so he found a phone number and email of Regional Manager Vivek Anand on the board , he called him and emailed him and the next day he got a call from Maruti informing that his car is enroute to bangalore now from the plant![[evil]](https://www.theautomotiveindia.com/forums/images/smilies/Evil.gif "Evil [evil]")
he succeed.
Today
I Visited the dealer and spoke to Sales Manager and they already knew that it was me who was not happy with Kalyani Motors, he immediately called up some head to find out the ETA and well same answer " blue color is not manufactured as often as other colors " however we can promise delivery between march 2nd - 3rd week, he asked me if I wanted to go for ZXI blue as it is available , I declined politely and I was asked if I would consider any other colors , I was ok with " Red " they are yet to give me an ETA on Red color , now I am confused between Red and Torque blue .
Between I tried calling that Maruti RM and no answer, I will write to him later this evening.
If you have noticed my earlier posts I had booked a Swift Vxi torque Blue on 17th of January with Kalyani Motors Banerghatta Road
How it went Pre-Booking
Jan 17th
We were told to pay 10k and were promised delivery within 4-6 weeks or 30-45days and just before the vehicle is to be dispatched, dealer will get a call and then we can start the loan processing. We were happy and we had applied a loan for the down payment on my Fixed Deposit in SBI. So we pay 10K and were waiting untill last week
Between 17th Jan and 21st Feb
Sales Rep called me couple of times informing me that it has still not been dispatched and he foresees a delay and it was not still close to 45 days. I was willing to waut
Feb 21st Onwards
I called Kalyani Motors and ask the Sales rep guy about the ETA and this is how it goes
" I told you no sir blue vxi production is less and you will have to wait furthermore and that is why only I asked if you want to choose any other color, production is very less of that color and sir it is maruti's problem and not our problem"
well I hung up the call obviously frustrated and immediately called up Maruti CC and they took a complaint.
Next Day
I get a call from the sales rep and this is how it goes " Sir what have you done , you have complained against me and I can lose my job or may be given an offer letter and I kept you informed about the ETA no sir, my higher people team have asked me I will give you an email id can you please email them and tell them you will take the complaint back because of the procedures we have , we need to close the complaint within 16hours. , I agree to write an email and I am sure you guys can guess how that email would have been , would you believe me without acknowledge the complaint they have called me to question why I have raised a complaint and they want me to write back an email stating that I will accept an ETA as soon as Kalyani Motors has one.
Next Day
Because of my email reaching the some head of Kalyani, I got multiple calls from the people who now seemed concerned and asked me to visit their office to discuss it further and on the same day another shock awaited me, I received a letter from Kalayni " Due to unforeseen closure of Maurti Manesar plant which still is not producing any cars, we are unable to deliver the car as promised and their will be further delay and oh boy it drove me crazy but I waited
Next Day
I visited my cousin and to my surprise he had booked a Dzire Pacific Blue from some other dealer and had exactly the same treatment and answers about less production of that color, so he found a phone number and email of Regional Manager Vivek Anand on the board , he called him and emailed him and the next day he got a call from Maruti informing that his car is enroute to bangalore now from the plant
he succeed.Today
I Visited the dealer and spoke to Sales Manager and they already knew that it was me who was not happy with Kalyani Motors, he immediately called up some head to find out the ETA and well same answer " blue color is not manufactured as often as other colors " however we can promise delivery between march 2nd - 3rd week, he asked me if I wanted to go for ZXI blue as it is available , I declined politely and I was asked if I would consider any other colors , I was ok with " Red " they are yet to give me an ETA on Red color , now I am confused between Red and Torque blue .
Between I tried calling that Maruti RM and no answer, I will write to him later this evening.
![[clap]](https://www.theautomotiveindia.com/forums/images/smilies/Clap.gif "Clap [clap]")
, why think of scratches even before it is delivered, but living in Bangalore and driving first car, God help me. Thanks for re-assuring me , I will stick to blue
