When I was planning to buy my first car in 2011, my choices were the Alto (old gen) and the 2012 Nano. The dealership (Laxmi Cars - Maruti ) @ Mira Road had the TD car, which was in a ok condition. The sales rep was quite helpful, though they did not have the car when I visited, however they were courteous enough to call me as soon as they got TD vehicle.
On the other hand, my experience @ Balaji Motors-Tata - Mira Road, was not a good one. Firstly, when I visited and inquired about the Nano, they did not have a TD vehicle and also seemed least interested in a customer inquiring for Nano and where much more keen and helpful to customers who were inquiring or planning to purchase cars like Vista, Manza etc. Felt like an idiot there. Though I was very much keen on buying the Nano, the behavior of the sales reps made me change my mind.
A few weeks later, I decided to check the Nano with Wasan Motors - Borivali. That was the turning point. Firstly, I never, for a moment felt like what I experienced at Balaji. Secondly, they had a brand new 2012 Nano CX for TD. The sales rep agreed for a long TD on my request, which was great. They were extremely helpful through out the buying procedure, right from the initial booking amount, to the final delivery of the car. The sales rep, who I was dealing with @ Wasan kept me updated on the status till the delivery of the vehicle.
Balaji motors is just a km away from my house, whereas Wasan Motors at least 15 kms + 1 Toll-naka @ Dahisar, in between, still I bought my car from Wasan, simply because of the courteous and helpful nature of the dealer. Same product of a company, but a huge difference between the way both the dealerships handle their customers.
Wasan Motors have arranged for 'Free Summer & Pre-Monsoon check up camp' from 19th April 2013 - 21st April 2013. And here's what they're offering to the Tata passenger car owners who've purchased their cars from Wasan:
1. Free General Check-Up
2. Free Engine Oil Top-Up, Coolant Top-up, Battery Watter Top-up, Brake Fluid Top up, Power Steering Oil Top-up, & Free Wiper blade replacement
3. Free Body Wash
Also, they're giving discounts on spare parts, labour, VAS like teflon coating, anti-rust etc for customers who participate in the service camp.
I visited the work-shop today and got my car checked. Everything was ok, except the LHS reverse light. Just need to get the bulb replaced with a new one :-)
So far, I've had good experience with the after sales & service of Wasan Motors.