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#1
I bought Alto 800 Lxi model from Kothari Wheels, Viman Nagar Pune on 26th November 2012. This is my first car and it's always a special occasion for anyone. Unfortunately my experience starting from booking till delivery was not smooth or you can say it was pathetic experience. All thanks to your dealer Kothari Wheels, Viman Nagar Pune. I am writing this just to let you know what all I went through.
I am a new driver and was actually thinking of to get a 2nd hand Alto from True Value, but unfortunately my experience was not good with Mahalaxmi dealer Pune. I do not want to get into all those now but they made me realize why people say not to go for 2nd hand cars. After such a pathetic experience I decided to go for new car and then the big launch happened: ALTO 800.
Immediately after 3 days of launch I went to Kothari Wheels, Viman Nagar Pune and booked Silky Silver with brown interior Lxi model. I made it very clear while booking that I want with brown interior and I was told that Silky Silver comes only with brown interior and I do not have to worry. I did so much research on this car that I know it has 2 options grey and brown and customer can opt for any one of it. I informed the sales executive, but still they stick to their words. I was fine as anyway I wanted brown interior.
FIRST PROBLEM:
I waited more than a month but there was no update on delivery dates suddenly mid of November I got a call from dealer that they got Silky Silver with grey interior not brown. I was shocked and there were lot of discussion happened. They accepted their fault and said as it is new launch the sales executive was not sure. I was about to cancel the booking and go with Hyundai Eon, but then I am hard core fan of Maruti (We have 3.5 years old Ritz which my parents use) and decided to go with grey interior. I asked for free accessories as compensation but no they did not accept, but still I compromised.
SECOND PROBLEM:
On the day of booking dealer misspelled my name and when I told this to executive she just corrected it with pen instead of correcting it their database. I was told this is not a problem as in RC my name will be correct. One the day of delivery they displayed my name wrong. I asked them to correct it but I got same answer in RC your name will be correct. I just ignored it as I just wanted to enjoy the big moment of my life. Then the big shock came. I asked for zero debt insurance but they gave me normal insurance.
THIRD PROBLEM:
This is shocking. They handed over me all bills and everywhere my name was wrong. Still they were telling RC it will be correct. But when I saw wrong name in extended warranty, I got angry and asked them to correct it. My frustration level was increasing but I kept quiet. I never thought this is gonna be my experience while owning a Maruti car.
FOURTH PROBLEM:
Frustration level increased to the highest level when I went to get my Tax Receipt, again my name is wrong. I inquired but still they have same answer RC should have correct name. I agreed to their words and left, but on that day evening I received a letter from Kothari wheels reminding me of first service due. As I expected my name was wrong. I got angry and went to meet the manager, he was reluctant to meet to me and sent his assistance. I explained my problem to assistant manager and he assured he will take care of it. But next they when I called I got to know they did not do anything. I immediately went to meet the manager. He was as usual reluctant to meet me instead sent his another assistance, but I told them I wanted to meet manager only. He asked some one to check my name in sales letter for RC issue and all other issue he gave me complementary CD and said sorry. I am not sure what I will do with those junk and word sorry when I went through so much pain after spending my hard earned money 4 lakhs on the car.
FIFTH PROBLEM:
When I was thinking everything sorted out and there is no more problem, here comes another shocking findings. I checked all my receipt and figured out there is a difference of 240 rupees which I paid more. Again it was time for me to visit the showroom. They checked everything and found there is some issue with accessories billing. Let me explain: I ordered black full floor mat and when I asked they said I do not have to order dickey mat separately as it will some with black full floor mat. Then later accessories department manager told me that with black full floor mat dickey mat will not come instead I should go for transparent one, but when he heard about what was told to me he assured he will give me dickey mat included.
On the day of delivery I saw transparent mat and check my invoice they charged me for black mat, I was in impression manager kept his words and gave me dickey mat in the price of black mat. But when I inquired about 240 rupees difference they told me I was given receipt of black mat but they billed me for transparent mat. This is ridiculous, how can they cheat customer like this? Many customers wont have check this and may be gone unnoticed. I left the place as I was not in mood to fight with anyone. The executive who told about dickey mat comes with black floor mat is not accepting his mistake. I know I cannot prove myself as I do not have written proof.
I have sent a mail to maruti explaining everything. No update as of now. Kothari worked on all issues but still I went through all those pain. I am still waiting for RC and Kothari received confirmation from Pune RTO that my name is correct on RTO record. Let see what is waiting for me.
I am a new driver and was actually thinking of to get a 2nd hand Alto from True Value, but unfortunately my experience was not good with Mahalaxmi dealer Pune. I do not want to get into all those now but they made me realize why people say not to go for 2nd hand cars. After such a pathetic experience I decided to go for new car and then the big launch happened: ALTO 800.
Immediately after 3 days of launch I went to Kothari Wheels, Viman Nagar Pune and booked Silky Silver with brown interior Lxi model. I made it very clear while booking that I want with brown interior and I was told that Silky Silver comes only with brown interior and I do not have to worry. I did so much research on this car that I know it has 2 options grey and brown and customer can opt for any one of it. I informed the sales executive, but still they stick to their words. I was fine as anyway I wanted brown interior.
FIRST PROBLEM:
I waited more than a month but there was no update on delivery dates suddenly mid of November I got a call from dealer that they got Silky Silver with grey interior not brown. I was shocked and there were lot of discussion happened. They accepted their fault and said as it is new launch the sales executive was not sure. I was about to cancel the booking and go with Hyundai Eon, but then I am hard core fan of Maruti (We have 3.5 years old Ritz which my parents use) and decided to go with grey interior. I asked for free accessories as compensation but no they did not accept, but still I compromised.
SECOND PROBLEM:
On the day of booking dealer misspelled my name and when I told this to executive she just corrected it with pen instead of correcting it their database. I was told this is not a problem as in RC my name will be correct. One the day of delivery they displayed my name wrong. I asked them to correct it but I got same answer in RC your name will be correct. I just ignored it as I just wanted to enjoy the big moment of my life. Then the big shock came. I asked for zero debt insurance but they gave me normal insurance.
THIRD PROBLEM:
This is shocking. They handed over me all bills and everywhere my name was wrong. Still they were telling RC it will be correct. But when I saw wrong name in extended warranty, I got angry and asked them to correct it. My frustration level was increasing but I kept quiet. I never thought this is gonna be my experience while owning a Maruti car.
FOURTH PROBLEM:
Frustration level increased to the highest level when I went to get my Tax Receipt, again my name is wrong. I inquired but still they have same answer RC should have correct name. I agreed to their words and left, but on that day evening I received a letter from Kothari wheels reminding me of first service due. As I expected my name was wrong. I got angry and went to meet the manager, he was reluctant to meet to me and sent his assistance. I explained my problem to assistant manager and he assured he will take care of it. But next they when I called I got to know they did not do anything. I immediately went to meet the manager. He was as usual reluctant to meet me instead sent his another assistance, but I told them I wanted to meet manager only. He asked some one to check my name in sales letter for RC issue and all other issue he gave me complementary CD and said sorry. I am not sure what I will do with those junk and word sorry when I went through so much pain after spending my hard earned money 4 lakhs on the car.
FIFTH PROBLEM:
When I was thinking everything sorted out and there is no more problem, here comes another shocking findings. I checked all my receipt and figured out there is a difference of 240 rupees which I paid more. Again it was time for me to visit the showroom. They checked everything and found there is some issue with accessories billing. Let me explain: I ordered black full floor mat and when I asked they said I do not have to order dickey mat separately as it will some with black full floor mat. Then later accessories department manager told me that with black full floor mat dickey mat will not come instead I should go for transparent one, but when he heard about what was told to me he assured he will give me dickey mat included.
On the day of delivery I saw transparent mat and check my invoice they charged me for black mat, I was in impression manager kept his words and gave me dickey mat in the price of black mat. But when I inquired about 240 rupees difference they told me I was given receipt of black mat but they billed me for transparent mat. This is ridiculous, how can they cheat customer like this? Many customers wont have check this and may be gone unnoticed. I left the place as I was not in mood to fight with anyone. The executive who told about dickey mat comes with black floor mat is not accepting his mistake. I know I cannot prove myself as I do not have written proof.
I have sent a mail to maruti explaining everything. No update as of now. Kothari worked on all issues but still I went through all those pain. I am still waiting for RC and Kothari received confirmation from Pune RTO that my name is correct on RTO record. Let see what is waiting for me.
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