If I had to put my 6.5 lac then it had to be Grand i10, I just love the way this mini hatch looks. Only for the way it looks, Liva rides and handles really better; none is enthusiastic though.
Rest it has to be Liva if we consider overall riding comfort, space, suspension, peace of mind, reliability, durability and ease of maintenance. And yes, the Toyota A.S.S. is just so good that they won't ever leave a stone unturned to keep you happy.
I have my own story to share; read on and tell me if Hyundai can provide such a service:
My Innova and Corolla both were sent to Toyota A.S.S. by me around 3 pm for a major service of both the vehicles with a note that whatever found wrong can be replaced without a second thought (because I do make long outstation trips and full night trips in my cars and hence everything working well is my top priority, no matter how much I have to spend). Soon I was informed that despite of 1 lac+ kms, the Corolla is faultless and the discs, pads etc were to be replaced on my request and same for Innova along with a major service for both replacing all the filters, brake pads, discs etc and what not.
The cars were supposed to be returned by next morning by 11-11:30 am and I had planned to leave for Indore same day. Now came the twist and I was informed that I will have to leave by same night itself. Enquired my partner of his Scorpio and the car was out of station and finally lent his Fluence for the trip.
Still, I thought of giving it a try if I can get my Innova (I can't rely more on anything else for my full night outstation trips, such a fantastic workhorse it is) back and called the service adviser at Toyota around 5 pm. This is how our conversation went on:
Me: hello buddy, how are you and how much work is remaining?
He: Sir Innova is still parked and we will start working on it in half hour once our bay is free.
Me: there is grinding noise in brakes and I need to leave for a long journey by tonight 10 pm.
He: okay sir, how can I help?
Me: can you give it to me today? Just change the pads and disc and give me the car by 6 pm.
He: sir it will take us at least 2-3 hours because work is really more and I can't hand over you the vehicle until we are satisfied that everything is working fine.
Me: yaar do some jugad for tonight, change the oil, filters etc and its fine. I have to drive hardly 1500 kms in three days.
He: sir that's a long distance, I am right now getting guys to work on your car and will try best to do it as soon as possible. Wait half hour and I will call you back.
Me: hey no need, it will take time. I will take an another car maybe.
He: I am calling you in 10 minutes. CUT...
I was really boiling in anger that how he dared to cut the call without listening to me.
After 5-6 minutes my phone rang...
Me: no need, I will take the car by tomorrow.
He: sir it will take us 2-3 hours Max and your car will be ready. I have sent it for washing now. You please come and fill the bill we have estimated and we will work on it.
but this is the time the center closes.
He: Sir I will call you once the car is ready. I and my two boys are stopping to work on it. You just come and make the payments for service and parts. I have talked to manager and guys and any up or down in the bill will be adjusted in Corolla.
Me: you mean you will work overtime?
He: please come soon, the office will close else and we won't be able to work.
Quickly I reached A.S.S. and made all the payments. Met all the guys and was surprised to see that a guy was enthusiastically busy with my Innova with a spanner and some tools.
9:15 pm, my phone rang again..
SA: sir your car is ready and please come to receive it because guard won't let us take it out for testing or delivering.
I quickly rushed to the A.S.S., tested the car and found everything well. I had slight complains but was just head over heels for the work these guys have performed by working late just to get me my car because I requested them for same. I offered them some money and dropping them home. They calmly denied both of my offers pointing towards their motorcycles, still I paid them something just for the service they gave to me.
Can you expect such a gesture from Hyundai A.S.S. or MS A.S.S. where the guys are always in a hurry to complete all the cars and leave for home?
It's not for no reason these Toyota guys have made me and my father their loyalists and fans.
I read a similar (in fact 10 times in magnitude) instance on Team-BHP, where the Toyota A.S.S. guys visited a customer in late hours around 80 kms away just to replace a battery of the car. The person also had to say that "we provided them coffee and snacks and whole family was just head over heels for their gesture and the service they provided'.
Overall, I'd say that buy the Toyota if one wants to experience an ownership like kings and don't have 30+ lac for a car.
All in all, I will buy a Grand i10 if I have to spend 6 lac because I love the car but if I have to spend 10 lac then it will be a Toyota only.