Thread Starter
#1
Hello,
We took the delivery of our Superb in january. Since day 1 it had these condensation issues. We ignored it at first thinking that it is caused to due to cold weather. Most of the driving was during day time so we kept on ignoring it. It used to show up after some minutes the headlights were turned on and it kept on increasing as long as the headlights were kept on. We were driving late nights few months back, it covered like most of the headlight so we went to the dealership. They kept on making excuses like this is normal, we don't need to turn on headlights for more than an hour straight, no other car has this issue, this will be fixed via setting. They did nothing for months. I knew someone from the management as the dealership harassed us during the sales phase also, he chipped and the headlights were replaced, though I think that they installed it after taking it out from an another car. Anyways the new one's are also showing signs of condensation now
Old headlights
New one's
In the new one's due to the lightening the intensity is being demonstrated to a lesser level in the photographs. They are clueless as in what exactly is causing this. What they did was they replaced it from a demo car. One of the dealership's guy spilled the beans about this when I pressed him. I again complained to Skoda, they sent an engineer he examined the car and said that it is normal and that the condensation won't cover it fully, even if it does it will let the light pass through due to the shape of the reflectors.
He had no answers why the other Superb's don't have this issue but he said that he can replicate the issue in like 10 minutes in any other car.
Now out of the replaced headlights one of the headlights was manufactured in 2016 before the mfg date of the car. When I raised this point they said that they have replaced the headlights twice and they won't be doing anything as this is normal. The dealership sucks to the core but even Skoda would do this it was never expected.Check the manual page, it says that any mist formed will go away when the headlights are turned on but in our case it forms after the headlights are turned on and that too in any weather condition
Headlights after 20-30 minutes drive with headlights at night
After about 40-50 minutes drive
The Skoda guy said the temperature inside is around 200 degrees and its vacuum so it causes condensation but they had no answer why only our car has this issue. This is very sad and frustrating.
What should I do? Any ideas regarding consumer court?
Many thanks
We took the delivery of our Superb in january. Since day 1 it had these condensation issues. We ignored it at first thinking that it is caused to due to cold weather. Most of the driving was during day time so we kept on ignoring it. It used to show up after some minutes the headlights were turned on and it kept on increasing as long as the headlights were kept on. We were driving late nights few months back, it covered like most of the headlight so we went to the dealership. They kept on making excuses like this is normal, we don't need to turn on headlights for more than an hour straight, no other car has this issue, this will be fixed via setting. They did nothing for months. I knew someone from the management as the dealership harassed us during the sales phase also, he chipped and the headlights were replaced, though I think that they installed it after taking it out from an another car. Anyways the new one's are also showing signs of condensation now
Old headlights
New one's
In the new one's due to the lightening the intensity is being demonstrated to a lesser level in the photographs. They are clueless as in what exactly is causing this. What they did was they replaced it from a demo car. One of the dealership's guy spilled the beans about this when I pressed him. I again complained to Skoda, they sent an engineer he examined the car and said that it is normal and that the condensation won't cover it fully, even if it does it will let the light pass through due to the shape of the reflectors.
He had no answers why the other Superb's don't have this issue but he said that he can replicate the issue in like 10 minutes in any other car.
Now out of the replaced headlights one of the headlights was manufactured in 2016 before the mfg date of the car. When I raised this point they said that they have replaced the headlights twice and they won't be doing anything as this is normal. The dealership sucks to the core but even Skoda would do this it was never expected.Check the manual page, it says that any mist formed will go away when the headlights are turned on but in our case it forms after the headlights are turned on and that too in any weather condition
Headlights after 20-30 minutes drive with headlights at night
After about 40-50 minutes drive
The Skoda guy said the temperature inside is around 200 degrees and its vacuum so it causes condensation but they had no answer why only our car has this issue. This is very sad and frustrating.
What should I do? Any ideas regarding consumer court?
Many thanks
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