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#1
•POLO Trendline white color was purchased on 18th June 2011.
•With AMC Certificate of 3 years
•With Warranty Card of 2 years ( paid 8000 extra at that time)
•It had run only 7500 kms
•Was single handed car
•On Friday-28th June 2013 it got broke down – I couldn’t apply gears.
•I called RAC , they said mam you don’t have RAC now as it has expired after 2 years.
FIRST ISSUE- NO ONE FROM SERVICE CENTRE OR SALES SHOWROOM CALLED ME UP and updated me about this. When I can take insurance every year why can’t I take RAC for Rs.2100/-
•Secondly I had to pay- Rs 5500/- for pick up and drop of car to nearest located service centre.
•Now service center told me that CLUTCH is faulty and it will be replaced and I have to bear cost of it Rs 15000/-
•On top of it the service center does not have it …its being 6 days part is not available anywhere.
•There is no visibility when my car will get repair.
My key concerns are:-
1.DID I paid 5.5 lakhs for this kind of car?
2.How can a clutch can get destroyed when it has run only 7500KM?
3.CAR has never been out of Delhi, so what faith I can have on VW?
4.RAC is road side assistance or RANSOM CHARGES?
5.I have extended warranty but they say it doesnot cover clutch then what it covers?
6.I will be shelling approx Rs 25k for no fault of mine.
7.Even after so much escalation no is bothered to repair car.
•With AMC Certificate of 3 years
•With Warranty Card of 2 years ( paid 8000 extra at that time)
•It had run only 7500 kms
•Was single handed car
•On Friday-28th June 2013 it got broke down – I couldn’t apply gears.
•I called RAC , they said mam you don’t have RAC now as it has expired after 2 years.
FIRST ISSUE- NO ONE FROM SERVICE CENTRE OR SALES SHOWROOM CALLED ME UP and updated me about this. When I can take insurance every year why can’t I take RAC for Rs.2100/-
•Secondly I had to pay- Rs 5500/- for pick up and drop of car to nearest located service centre.
•Now service center told me that CLUTCH is faulty and it will be replaced and I have to bear cost of it Rs 15000/-
•On top of it the service center does not have it …its being 6 days part is not available anywhere.
•There is no visibility when my car will get repair.
My key concerns are:-
1.DID I paid 5.5 lakhs for this kind of car?
2.How can a clutch can get destroyed when it has run only 7500KM?
3.CAR has never been out of Delhi, so what faith I can have on VW?
4.RAC is road side assistance or RANSOM CHARGES?
5.I have extended warranty but they say it doesnot cover clutch then what it covers?
6.I will be shelling approx Rs 25k for no fault of mine.
7.Even after so much escalation no is bothered to repair car.
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